Katlyn Thibodeau
Lexington
Summary
Detail-oriented Pharmacy Technician with expertise in medication dispensing, customer service, and workflow optimization. Committed to enhancing patient safety and fostering positive relationships.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Avita Pharmacy
Salisbury, NC
03.2024 - Current
- Monitored drug interactions and contraindications, ensuring patient safety through thorough review processes.
- Led initiatives to enhance customer service experience within the pharmacy department, boosting patient satisfaction rates.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Worked directly with 340B programs and HIV Drugs.
Pharmacy Technician
Atrium Health
Concord, NC
02.2018 - 03.2024
- Processed medication orders accurately, ensuring compliance with safety protocols and regulations.
- Assisted pharmacists in preparing and dispensing prescriptions, enhancing workflow efficiency.
- Maintained inventory levels through regular audits, reducing waste and improving stock accuracy.
- Trained new technicians on pharmacy procedures and operational standards, fostering team development.
- Completed medication reconciliations to ensure proper medication regimens.
- Implemented electronic health record systems to streamline patient information management and prescription tracking.
- Collaborated with healthcare providers to resolve medication-related inquiries, improving patient care coordination.
Pharmacy Technician
Shelby Drugstore
Shelby, NC
01.2017 - 02.2019
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
Education
No Degree - General Studies
Cleveland Community College
Shelby, NCHigh School Diploma -
Burns High School
Lawndale06-2017
Skills
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
- Answering customer questions
- Insurance billing
- Medication dispensing
- Insurance verification
- Prescription filling
- Pharmacy and customer records management
Certification
- CPhT - Certified Pharmacy Technician
- Pharmacy Board - Medication Reconciliation Certificate
Timeline
Pharmacy Technician
Avita Pharmacy
03.2024 - Current
Pharmacy Technician
Atrium Health
02.2018 - 03.2024
Pharmacy Technician
Shelby Drugstore
01.2017 - 02.2019
No Degree - General Studies
Cleveland Community College
High School Diploma -
Burns High School