Katlyn Lail
Taylorsville
Summary
Dynamic People Department Manager with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers, and team members to further company goals.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
11
11
years of professional experience
1
1
Certification
Work History
People Department Manager
McDonald's
04.2014 - Current
- Lead employee engagement initiatives to enhance workforce morale and retention.
- Develop and implement training programs to improve team performance and service standards.
- Analyze employee feedback to drive improvements in workplace culture and communication.
- Implement diversity and inclusion efforts to promote a welcoming atmosphere for all employees.
- Collaborate with senior leadership on strategic planning for workforce development initiatives.
- Facilitate onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
- Motivate employees through special events, incentive programs, and constructive feedback.
- Build relationships with customers and community to establish long-term business growth.
- Compile and analyzed data to determine approaches to improve sales and performance.
- Listen to customer issues and problem-solve to quickly and efficiently reach customer satisfaction.
Education
Bachelor of Science - Criminal Justice
Colorado Technical University
Colorado Springs, CO08-2027
Skills
- HR policies and procedures
- Performance appraisals
- HR analytics
- Coaching and mentoring
- Microsoft office proficiency
- Policy enforcement
- Employee relations
- Recruitment and selection
- Employee retention
- Internal communications
- Onboarding and orientation
- Employee engagement
- Team building
- Post-hire check-ins
- Employee support
- Customer service
- Problem-solving abilities
- Multitasking abilities
- Time management
- Attention to detail
- Team motivation
- Effective communication
- Adaptability and flexibility
- Decision-making
Certification
ServSafe Certified
Timeline
People Department Manager
McDonald's
04.2014 - Current
Bachelor of Science - Criminal Justice
Colorado Technical University
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