Summary
Overview
Work History
Skills
Timeline
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Katie Stephens

Sylva,NC

Summary

Dynamic professional with extensive experience in customer service. Proven leadership and communication skills, coupled with exceptional multi-tasking abilities, have consistently driven high customer satisfaction and retention rates. Committed to delivering outstanding results in a fast-paced environment, and quickly becoming an asset to the company.

Overview

14
14
years of professional experience

Work History

Personal Shopper

Instacart
10.2023 - Current
  • Fulfills orders by locating, packaging, paying for, and preparing merchandise selected by the customer, and delivering it to a specified location.
  • Communicates with customers to ensure efficiency, and accuracy of items purchased.
  • Assists with product recommendations based on preference and need, to replace any out of stock items.
  • Consistently maintains a 4.99 star rating, with over 1200 orders fulfilled.

Stay at Home Parent

Self-employed
10.2016 - 10.2023
  • Self-motivated, with a strong sense of personal responsibility.
  • Adapted seamlessly to new situations and problems, with a proven ability to learn quickly and adjust when necessary.
  • Prepared a child to enter public school by teaching the importance of having respect for adults/elders, following instructions, and behaving appropriately in a classroom environment.

Bartender/Bar Manager

Sweetwater Bar and Grill
05.2011 - 10.2016
  • Created and implemented a "New Employee Handbook", and "Employee Training Manual" , including serving/bartending techniques, customer service protocol, and other workplace expectations, resulting in a higher employee retention rate, and an increase in average weekly sales.
  • Created, crafted, and sold food and beverage options, while maintaining a clean and well stocked work area, in accordance with county and company health code standards.
  • Resolved customer complaints swiftly, using effective communication skills to turn negative experiences into positive outcomes.
  • Miscellaneous managerial duties, such as: scheduling, maintaining inventory levels, customer relations, and preparing cash drawers at the start and end of each shift.

Skills

  • Communication: Over 15 years experience in customer service; learning positive ways to interact with guests and clients, both in person, and on the phone
  • Leadership: Managed a small group of restaurant employees, resulting in higher levels of customer satisfaction, more sales, and higher server tip totals-leading to a lower employee turnover rate
  • Problem solving: Extensive experience in high stress positions requiring quick thinking and logical reasoning to create a positive outcome to negative situations

Timeline

Personal Shopper

Instacart
10.2023 - Current

Stay at Home Parent

Self-employed
10.2016 - 10.2023

Bartender/Bar Manager

Sweetwater Bar and Grill
05.2011 - 10.2016

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Katie Stephens