Katie Sharpe
Charlotte
Summary
Professional with experience in operations management, ready to drive organizational success. Strong focus on team collaboration and achieving results, adaptable to changing needs. Skilled in strategic planning, process optimization, and resource allocation. Known for effective leadership, problem-solving, and communication abilities.
Overview
10
10
years of professional experience
Work History
Practice Manager of Operations
Heartland Dental
04.2024 - Current
- Increased patient satisfaction by improving appointment scheduling and wait times.
- Facilitated interdepartmental communication for seamless information sharing between clinical teams and administrative staff members.
- Negotiated contracts with insurers to maximize reimbursement rates while minimizing claim denials.
- Spearheaded quality improvement initiatives to enhance patient care standards across the practice.
- Addressed patient concerns promptly while maintaining a high level of professionalism, ultimately leading to improved patient retention rates.
- Championed change management efforts during periods of organizational growth or restructuring, ensuring a smooth transition for all stakeholders.
- Optimized clinic workflow by regularly evaluating and adjusting staff roles and responsibilities.
- Managed patient billing and insurance processes, including posting payments, reconciling accounts, and working insurance aging reports to ensure timely reimbursements.
- Led hiring, onboarding, and training processes for new staff, fostering a well-prepared and cohesive team aligned with company standards.
Lead Dental Assistant
Dr. Robert H. Barr, D.M.D.
08.2018 - Current
- Supported dentist during procedures, assisting dental fillings, permanent, and temporary crowns, root canals and extractions.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Explained treatment procedures and instructed patients on home care guidelines.
- Used PracticeWorks to document and maintain patient information and health background.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Prepared rooms for patient treatment by cleaning and sterilizing tools and equipment and setting up x-ray machines.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
Front Desk Medical Receptionist
Dr. Robert H. Barr, D.M.D.
12.2018 - 04.2024
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Managed multi-line phone system and pleasantly greeted patients.
- Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
- Completed clerical duties and tasks for clinic administration.
- Completed patient referrals to other medical specialists.
- Supported office staff and operational requirements with administrative tasks.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Obtained payments from patients and scanned identification and insurance cards.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
Senior Business Development Representative
Hendrick BMW
07.2015 - 08.2018
- Maintained extensive knowledge of company products and services.
- Developed business pipeline using cold and warm techniques.
- Expanded business through effective network development, identifying prospective clients.
- Leveraged techniques that aid in controlling and directing conversation.
- Managed multiple lead sources.
- Utilized knowledge of industry trends to develop value-added solutions and approaches for target audiences.
Education
- Hospitality Management
Johnson & Wales University - Charlotte
Skills
- Operations Management
- Dental Billing and Coding
- Appointment Scheduling and Calendar Management
- Insurance Verification and Claims
- Medical Records Management
- Hiring and Training Employees
- Human Resources
- Team Leadership
- Project Management
- Strategic Communication
Skills
- Flexible and Adaptable
- Strong Communication and Interpersonal Skills
- Open Minded and Willing to Learn
- Motivated Critical Thinker
Timeline
Practice Manager of Operations
Heartland Dental
04.2024 - Current
Front Desk Medical Receptionist
Dr. Robert H. Barr, D.M.D.
12.2018 - 04.2024
Lead Dental Assistant
Dr. Robert H. Barr, D.M.D.
08.2018 - Current
Senior Business Development Representative
Hendrick BMW
07.2015 - 08.2018
- Hospitality Management
Johnson & Wales University - Charlotte
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