Katie Reborchick
Cherryville
Summary
Highly dedicated and professional Customer Relations Specialist with an outstanding record of providing superb customer service. Adept at handling multiple simultaneous service requests with complete accuracy and courtesy.
Overview
15
15
years of professional experience
Work History
Office Manager/Owner
QC Kinetix
Greenville
05.2022 - 08.2025
- Managed office operations, optimizing workflow and organization for increased team effectiveness.
- Supervised staff, organized schedules, and delegated tasks to enhance team performance and accountability.
- Coordinated scheduling and communication between departments, facilitating seamless interactions and collaboration.
- Oversaw supply inventory and procurement for office needs and resources.
- Maintained records and files in compliance with company standards and regulations.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Provided training to new hires on office policies and procedures.
Leasing Manager
Coastal Ridge
Greenville
09.2021 - 05.2022
- Managed lease agreements and tenant interactions for residential properties.
- Coordinated property showings and conducted market research to ensure competitive pricing.
- Developed targeted marketing strategies to attract prospective tenants through diverse channels.
- Created leasing contracts, collected rent payments, and maintained tenant records.
- Resolved tenant complaints promptly to uphold positive tenant relationships.
- Collaborated with maintenance teams to address tenant concerns promptly and effectively.
- Trained and mentored junior staff on leasing processes and customer service standards.
Real Estate Agent
Keller Williams Realty
Georgetown
09.2014 - 07.2021
- Applied expertise in local real estate markets to assist individuals with buying, selling, or renting residential properties.
- Duties include meeting with clients to discuss their ideal property requirements and price points, overseeing open-houses for sellers and showing clients properties that align with their expectations.
- Cultivated strong relationships with clients, lenders, escrow agencies, inspectors, and industry leaders to facilitate seamless transactions.
- Prepared detailed documents and provided expert guidance throughout home buying/selling process, enhancing client experience.
Property Leasing Consultant
The Heights
Evans Mills
02.2012 - 02.2013
- Facilitated property viewings, communicated pricing and terms to clients, and negotiated lease agreements and renewals.
- Collaborated with tenants to identify suitable rental properties based on needs and preferences.
- Conducted tenant background checks, including gathering reference letters, rental history, income verification, and lease applications.
- Supported Property Manager by organizing office tasks and managing schedules.
Property Leasing Consultant
Morgan Properties
Philadelphia
03.2011 - 02.2012
- Facilitated property viewings, communicated pricing and terms, and negotiated lease agreements and renewals.
- Collaborated with tenants to identify suitable rental properties.
- Prepared potential tenant background checks, including reference letters, rental history, income verification and lease application.
- Assisted Property Manager by organizing office tasks and maintaining operational efficiency.
Office Manager
SSG
Exton
03.2010 - 02.2011
- Coordinated and oversaw administrative duties to ensure efficient office operations.
- Greeted visitors, managed phone calls, oversaw office supplies, and supported administrative staff with meeting scheduling.
- Delivered exceptional customer service to enhance client satisfaction and foster positive relationships.
Education
Bachelor of Science -
West Chester University of Pennsylvania
West Chester, PA12-2005
Skills
- Customer Service
- Communication Skills
- Attention to detail
- Effective Time Management
- Ability to Multitask
- Critical thinking
- Ability to Work in a Team
- Fast Learner
References
- Jennifer Brown, Keller Williams Realty, (512) 639-0796
- Tara Campbell, Remax Realty, (254) 458-5824
- Kathy Creamer, (315) 222-3138
Timeline
Office Manager/Owner
QC Kinetix
05.2022 - 08.2025
Leasing Manager
Coastal Ridge
09.2021 - 05.2022
Real Estate Agent
Keller Williams Realty
09.2014 - 07.2021
Property Leasing Consultant
The Heights
02.2012 - 02.2013
Property Leasing Consultant
Morgan Properties
03.2011 - 02.2012
Office Manager
SSG
03.2010 - 02.2011
Bachelor of Science -
West Chester University of Pennsylvania