Katie Lucero

Securely transported high-value jewelry and precious materials between manufacturing, suppliers, and clients.

Managed timely and accurate pickups and deliveries.

Maintained documentation of all transactions, filed and organized all information into the computer.

• Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
• Answered customer questions about hours, seating, and menu information.
• Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
• Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
• Provided exceptional customer service by listening to guest needs and addressing any concerns or issues.
• Increased restaurant efficiency by maintaining an organized host stand, including menus and reservations.

• Developed strong working relationships with staff, and positive work environment.
• Supervised operations to meet sales goal, quality and service expectations.
• Monitored cash intake and deposit records, increasing accuracy
• Improved customer satisfaction by addressing and resolving complaints promptly.