Katie Kendrick
Shelby
Summary
Professional and well-rounded employee with excellent leadership, team support, and office management experience. Successful at satisfying customer needs while managing daily office responsibilities. Smooth when handling administrative tasks by coordinating payments, invoices, and customer interactions.
Overview
9
9
years of professional experience
Work History
ABA Technician
Cleveland County Schools
Shelby, NC
08.2024 - Current
- Built positive relationships with students, families, teachers, and multidisciplinary staff through effective communication and collaboration.
- Managed multiple priorities in fast-paced environment, ensuring organization and attention to detail to support student needs.
- De-escalated challenging situations using patience, problem-solving, and conflict resolution skills.
- Maintained accurate documentation and student records while ensuring confidentiality.
- Adapted quickly to changing situations and individual needs while maintaining a structured environment.
- Collaborated with teachers, therapists, and administrators to coordinate daily schedules and enhance student support services.
- Demonstrated strong time management by balancing classroom responsibilities, documentation, and behavioral support throughout the school day.
- Delivered exceptional customer service to families and school staff, fostering positive relationships through professional communication.
Billing Specialist/Front Office Manager
Champion Investments
Shelby, NC
02.2019 - 12.2023
- Established, enforced, and optimized billing procedures to streamline operations and minimize aging balances.
- Received, entered, organized, and balanced all invoices; investigated and resolved billing discrepancies.
- Proficient with standard office machines/equipment and uploading documents to software products.
- De-escalated customer service concerns, maintaining calm, friendly demeanor; assisted with payment plans.
Cashier
Hobby Lobby
Shelby, NC
10.2018 - 02.2019
- Processed customer transactions accurately using point-of-sale systems.
- Maintained organized merchandise displays to enhance shopping experience.
- Assisted with inventory management, ensuring stock levels met customer demand.
- Provided exceptional customer service by addressing inquiries and resolving issues.
Camp Counselor
YMCA
Boiling Springs, NC
08.2017 - 09.2018
- Led daily activities to enhance camper engagement and promote teamwork.
- Developed and implemented creative programming to foster campers' social skills.
- Trained and mentored junior counselors in safety protocols and activity facilitation.
- Coordinated logistics for field trips, ensuring seamless execution and safety compliance.
Education
Associate of Arts -
Cleveland Community College
Shelby, NC12-2018
High School Diploma -
Oak Cove Accademy
Shelby05-2018
Skills
- Project Management
- Budget Planning
- Social Media
- Planning
- Customer Relations
- Computer Skills
- Billing
Timeline
ABA Technician
Cleveland County Schools
08.2024 - Current
Billing Specialist/Front Office Manager
Champion Investments
02.2019 - 12.2023
Cashier
Hobby Lobby
10.2018 - 02.2019
Camp Counselor
YMCA
08.2017 - 09.2018
Associate of Arts -
Cleveland Community College
High School Diploma -
Oak Cove Accademy