Pamela Brinkley
Concord,NC
Summary
Known as a self-starter with ambition to grow and lead. Proven to be skilled in years of pet handling experience, customer service for both retail and pet care, operational and data management, and managing a team with leadership and coordination. Ambition to learn more about animal care and provide services to those who need it are the driving forces that continue to push further to become a better person and worker each day.
Overview
4
4
years of professional experience
Work History
Director of Operations & Pet Handler
Amanda's Best Friend
07.2021 - Current
- Managed day to day tasks of the business as well as daily schedules for a team of about 20 pet handlers/employees
- Communicated with customers to coordinate and schedule their appointments for the pets daily
- Entered and monitored weekly data tracking the business trends and/or growth that pertains to employee evaluation and revenue of the business
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity
- Assisted in marketing events at multifamily communities for partnerships and local city events as vendors
- Helped interview potential new employees both in-person and virtual
- On-boarded new employees into operational systems and trained them on day to day responsibilities of an employee/pet handler of the business
- Created multiple pieces of marketing material used to reach out to potential new customers and current customers by using digital media tools
- Handled dogs and cats for multiple households in Raleigh
- Walked dogs on a daily and/or weekly schedule for several clients
- Care for and pet-sat for dogs and cats for customers providing food, water, daily exercise, medication if necessary, and love and comfort until customers returned home
- Met new customers for consultations before caring for their pets
House and Pet Sitter
Rover.com
06.2021 - Current
- Walked pets, cleaning up after pets indoors and outdoors.
- Managed a variety of household tasks, including mail collection, plant care, trash removal, and light cleaning to maintain a clean living environment for clients' return.
- Communicated with homeowner via phone or text with daily updates to provide their peace of mind.
- Fed and watered animals and replaced dirty bedding and litter boxes.
- Secured locks and entryways to prevent unauthorized access by persons not approved by owners.
- Built strong relationships with total of 19 clients based on trustworthiness, professionalism, and exceptional attention detail.
Personal Shopper & Cashier
Harris Teeter
09.2020 - 07.2021
- Completed online orders and contacted customers to review and/or substitute any items of their orders before sending out orders.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Loaded groceries to customer vehicles upon arrival.
- Processed payments for online orders with specialized checkout systems.
- Trained new personal shopper members and onboarding.
- Managed registers and counted till after shift ends.
Education
Associate of Science - Biology
Rowan-Cabarrus Community College
Salisbury, NC05-2020
High School Diploma -
Cox Mill High School
Concord, NC05-2018
Skills
- Operational efficiency & oversight
- Strategic planning and execution
- Committed worker
- Eager to learn, grow, and gain new experiences
- Passion for animals and helping people
- Team leadership
- Time management
- Decision-making
- Exercise patience and respectfulness in all situations
- Years of customer service experience
- Staff management
- Years of pet care and pet handler experience
- Performance improvements
- Data management
- Schedule management
Timeline
Director of Operations & Pet Handler
Amanda's Best Friend
07.2021 - Current
House and Pet Sitter
Rover.com
06.2021 - Current
Personal Shopper & Cashier
Harris Teeter
09.2020 - 07.2021
Associate of Science - Biology
Rowan-Cabarrus Community College
High School Diploma -
Cox Mill High School
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