Katie Bird
Trinity
Summary
Customer service-oriented professional adept at resolving inquiries and enhancing client satisfaction. Demonstrates strong problem-solving abilities and effective communication within diverse teams, while quickly adapting to changing priorities. Proficient in Microsoft Office Suite, cash handling, and payment processing.
Overview
6
6
years of professional experience
Work History
Industrial Hygiene Technician
Toyota Battery Manufacturing North Carolina
Liberty
12.2025 - Current
- Conducted workplace assessments to identify potential hazards and ensure compliance.
- Monitored air quality and chemical exposure levels to ensure compliance with safety standards.
- Collaborated with cross-functional teams to implement safety protocols and procedures.
- Analyzed data from environmental monitoring to identify trends and recommend improvements.
- Provided training sessions for staff on industrial hygiene standards and best practices.
- Inspected facilities regularly to ensure adherence to health regulations and industry standards.
- Maintained accurate records of inspections, findings, and corrective actions taken.
- Collected samples of dust, noise and other environmental factors for laboratory testing and evaluation.
- Developed protocols for safe use, storage, and disposal of hazardous substances to mitigate workplace risks.
- Trained workers on proper safety procedures when handling hazardous materials or working in potentially dangerous areas.
- Identified potential sources of chemical, biological or physical hazards in the workplace environment.
- Developed programs for periodic medical surveillance of exposed personnel.
- Analyzed data from monitoring devices to identify potential safety issues and support regulatory compliance.
- Performed inspections on industrial sites to ensure compliance with health regulations.
- Monitored employee exposure levels to airborne contaminants through personal sampling techniques.
- Conducted air sampling and analysis to identify potential sources of contamination.
- Conducted safety tests on equipment, machinery and instruments to assess proper functioning.
- Inspected job sites for hazardous conditions, excessive noise and PPE use.
- Managed OSHA-mandated recordkeeping and accident analysis paperwork.
Team Member
Biscuitville
Asheboro
09.2022 - Current
- Gained valuable experience in a fast-paced environment by quickly learning new processes, procedures, and systems.
- Communicated effectively with customers, supervisors, and team members.
- Performed opening and closing duties, including store cleaning and restocking.
- Arrived on time for shifts and adhered to company dress code guidelines.
- Developed strong customer service skills and interpersonal communication abilities by working with a diverse group of customers.
- Greeted customers and answered questions regarding products and promotions.
- Provided excellent customer service through solving problems and answering questions.
- Adapted quickly to changing priorities and demonstrated flexibility in responding to customer needs.
- Built relationships with customers through providing accurate information on products or services offered.
- Assisted customers with product inquiries, orders, returns, refunds, and other service requests.
- Demonstrated excellent organizational and problem-solving skills while managing multiple tasks simultaneously.
- Sorted, labeled, and dated merchandise to prevent expirations and product losses.
- Maintained knowledge of company policies and procedures to promote productivity and safety.
Team Member
Dairi-O
Asheboro
09.2020 - 01.2022
- Gained valuable experience in a fast-paced environment by quickly learning new processes, procedures, and systems.
- Communicated effectively with customers, supervisors, and team members.
- Performed opening and closing duties, including store cleaning and restocking.
- Arrived on time for shifts and adhered to company dress code guidelines.
- Developed strong customer service skills and interpersonal communication abilities by working with a diverse group of customers.
- Greeted customers and answered questions regarding products and promotions.
- Provided excellent customer service through solving problems and answering questions.
- Adapted quickly to changing priorities and demonstrated flexibility in responding to customer needs.
Education
High School Diploma -
Southwestern Randolph High School
Asheboro, NC06-2022
Skills
- Customer service
- Active listening
- Time management
- Problem-solving
- Critical thinking
- Customer relations
- Adaptability and flexibility
- Computer proficiency
- Decision-making
- Team collaboration
- Problem resolution
- Complaint resolution
- Microsoft Outlook
- Client relations
- Microsoft Excel
- Payment processing
- Task prioritization
- Customer satisfaction measurement
- Relationship building
- Microsoft PowerPoint
- Microsoft Office Suite
- Reading comprehension
- Team development
- Spreadsheets
- Prioritization
- POS systems expert
- Positive attitude
- Teamwork and collaboration
- Cash handling
- Collaboration and teamwork
- Following instructions
- Attention to detail
- Clear communication
- Computer skills
- Creativity and innovation
- Goal setting and achievement
- Continuous development
- Complex Problem-solving
- Verbal and written communication
- Dependability and reliability
- Multitasking
- Reliability
- Problem-solving abilities
- Time management abilities
- Multitasking Abilities
- Organizational skills
- Adaptability
- Excellent communication
- Self-motivation
- Goal setting
- Continuous improvement
References
References available upon request
Timeline
Industrial Hygiene Technician
Toyota Battery Manufacturing North Carolina
12.2025 - Current
Team Member
Biscuitville
09.2022 - Current
Team Member
Dairi-O
09.2020 - 01.2022
High School Diploma -
Southwestern Randolph High School