Katie Barker
Monroe,NC
Summary
Results-oriented Healthcare Management Professional with expertise in optimizing operations and enhancing patient care. Proficient in strategic planning, staff development, and process improvement initiatives. Recognized for strong leadership, effective communication, and problem-solving capabilities.
Overview
17
17
years of professional experience
Work History
Practice Manager
Premier Endodontics of SouthPark
04.2024 - Current
- Manage day-to-day operations of the practice to ensure efficiency, productivity, and high-quality patient care.
- Oversee customer relations, including patient communications, service recovery, and de-escalation of concerns.
- Handle insurance fee negotiations, credentialing, insurance verification, and patient financial estimates.
- Manage insurance billing and revenue cycle functions including payment posting, collections, claims filing, claims processing, and appeals.
- Prepare and maintain end-of-day and monthly financial reporting, including accounts receivable and accounts payable.
- Process patient refunds and resolve account discrepancies.
- Played a key role in the growth and success of the practice by implementing operational processes and policies that improved daily workflow, accuracy, and team productivity.
Integration Manager
Flagship Specialty Partners
03.2023 - 04.2024
- Led integration of newly acquired practices into the Flagship Specialty Partners network.
- Managed multiple projects within the integration process to ensure smooth and seamless transitions.
- Facilitated bi-weekly integration meetings with operations teams.
- Supported new partner practices with onboarding, systems implementation, and operational alignment.
Practice Manager
Snow Endodontics
03.2012 - 03.2023
- Enhanced team efficiency managing 11 staff members and 2 doctors.
- Streamlined hiring, training, and performance management for optimal operations.
- Cultivated strong relationships with referring doctors and coordinated marketing efforts.
- Negotiated insurance fees, handled credentialing, and managed patient payment processes.
- Oversaw claims filing, processing, and appeals to ensure timely resolution.
- Generated daily, monthly, and financial reports, including accounts receivable/payable.
Dental Assistant / Front Desk
Ballantyne Endodontics
03.2009 - 03.2012
- Enhanced patient care by assisting with root canal procedures and x-rays.
- Ensured compliance with safety protocols through strict sterilization of instruments.
- Streamlined front desk operations, including scheduling and insurance verifications.
- Facilitated patient comfort by providing post-treatment follow-ups and care support.
- Managed payment posting and claims filing for efficient financial operations.
Skills
- Schedule management
- Staff management
- Practice management
- Workflow management
- Policy implementation
- Records management
- Policy and procedure development
- Electronic health records
- New hire training
- Referral management
- Continuous improvement
- Policy development
- Bookkeeping
- HIPAA and OSHA regulations
- Workflow efficiency
Timeline
Practice Manager
Premier Endodontics of SouthPark
04.2024 - Current
Integration Manager
Flagship Specialty Partners
03.2023 - 04.2024
Practice Manager
Snow Endodontics
03.2012 - 03.2023
Dental Assistant / Front Desk
Ballantyne Endodontics
03.2009 - 03.2012