Summary
Overview
Work History
Education
Skills
Timeline
Generic

Katia Ojeda

Lillington

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Community management professional with strong background in resident relations and property oversight. Consistently improves community satisfaction and operational efficiency. Reliable team player with proven ability to adapt to evolving challenges and coordinate events effectively.

Overview

7
7
years of professional experience

Work History

Assistant Community Manager

Bell Partners
09.2022 - Current
  • Managed community within established cost constraints.
  • Aided upper-level leaders by completing budgets and reports for executive action planning.
  • Produced reports about community activities to keep owners, directors and property managers informed.
  • Conducted regular inspections to identify needed improvements and maintain highest standards.
  • Maintained knowledge on lease and renewal rates to advocate for appropriate changes.
  • Received and processed resident payments, and updated system accounts with latest information.
  • Inspected buildings, vacant units, and common areas regularly to identify repairs needing immediate attention.
  • Collected rental payments from residents and kept meticulous records of delinquent accounts.
  • Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
  • Met with residents to gather information and develop effective solutions.
  • Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
  • Created policies and procedures for successful community management.
  • Upheld high standards of customer service for current and prospective tenants, addressing concerns promptly with effective problem-solving skills.
  • Provided leadership, guidance and support to staff members.

Leasing Consultant

Bell Partners
08.2019 - 02.2022
  • Greeted clients, showed apartments, and prepared leases.
  • Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
  • Communicated effectively with owners, residents, and on-site associates.
  • Planned special events such as lotteries, dedications and project tours.
  • Distributed flyers to raise awareness of properties and attract more tenants.
  • Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
  • Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
  • Verified tenant incomes and other information before accepting lease applications.
  • Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
  • Distributed and followed up on tenant renewal notices.
  • Responded to requests and scheduled appointments for property showings.
  • Coordinated appointments to show marketed properties.
  • Resolved conflicts between tenants regarding noise, encroachments, and parking.
  • Wrote and submitted reports to highlight developments and statistics of occupied properties.

Daycare Assistant

Kiddie Academy
01.2018 - 05.2019
  • Built constructive and open relationships with families with forthright yet friendly communication.
  • Maintained clean, neat and hazard-free areas to protect kids, personnel and families.
  • Designed monthly activity schedules to balance play, rest and learning time.
  • Maintained effective schedule balance between rest periods, active play, and instruction.
  • Taught children to organize toys, wash hands, and share by leading by example.
  • Promoted learning and social development through structured and unstructured playtime.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Applied positive behavior management techniques to enhance social interactions and emotional development.
  • Planned and implemented crafts and other activities to spark interest and enhance development.
  • Restocked supplies and personal hygiene products for use by students.
  • Used patience, skill and various behavior modification techniques to maintain order and safety.

Photographer

Wake Med Hospital
01.2018 - 02.2019
  • Offered image proofs to help clients choose best photos from shoot.
  • Digitally edited photos to enhance appearance.
  • Managed team of photographers for special projects.
  • Scheduled and booked locations for photo shoots, working collaboratively with clients and contacts.
  • Selected and set up appropriate props, backdrops, and lighting.
  • Generated cost-effective solutions for client's photography needs.
  • Customized photography strategies based on intended use and client preferences.
  • Collaborated with clients to create engaging photo albums.
  • Took photos from different angles and perspectives to capture perfect images.
  • Captured stunning images for variety of projects.
  • Displayed portfolio to show off best work to potential clients and promote skills and value.
  • Assisted clients with creative ideas for photography needs.
  • Edited, toned, captioned, and uploaded photographs for publication.
  • Monitored trends in photography to stay current in industry.

Education

Business Administration

Wake Technical Community College
Raleigh, NC

High School Diploma -

Harnett Central High School
Angier, NC
06.2016

Skills

  • Leasing and Sales
  • Team Training
  • Resident Relations
  • Yardi Software Proficiency
  • Payment Processing
  • Effective Planning
  • Marketing and Advertising
  • Deposit Accounting
  • Event Planning
  • Fluent in Spanish
  • Property management
  • Customer relationship management

Timeline

Assistant Community Manager

Bell Partners
09.2022 - Current

Leasing Consultant

Bell Partners
08.2019 - 02.2022

Daycare Assistant

Kiddie Academy
01.2018 - 05.2019

Photographer

Wake Med Hospital
01.2018 - 02.2019

High School Diploma -

Harnett Central High School

Business Administration

Wake Technical Community College

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Katia Ojeda