Kathy Tyler
Whitsett
Summary
Dynamic tax collection professional with a proven track record at Alamance County Government, excelling in delinquent collection techniques and initiative to successfully implement innovative strategies that enhanced collection rates and streamlined processes. Adept at training teams and fostering collaboration, ensuring compliance while delivering exceptional customer service.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Deputy Tax Collector
Alamance County Government
12.2017 - Current
- Managed collection processes for delinquent taxes, ensuring compliance with state regulations.
- Developed and implemented strategies to enhance office processes and delinquent collections.
- Collaborated with other tax department staff to streamline tax collection workflows and procedures.
- Provided training and mentorship to junior staff on tax collection and customer service best practices.
- Implemented new software systems to optimize data management, enhancing overall operations within the department.
- Developed strategic plans for addressing delinquent accounts, effectively reducing outstanding balances owed to the county.
- Developed and implemented strategies to enhance and improve the collection rate.
- Evaluated software systems for tax management, recommending upgrades that improved operational effectiveness.
- Oversaw enforcement actions such as liens or garnishments when necessary, ensuring proper execution according to established guidelines.
- Enhanced customer service by implementing convenient online payment options with the implementation of QR codes to billing.
- Assisted supervisor in creation of daily, monthly and year end reporting to finance department.
- Produced advertisement and delinquent files for newspaper and posted prepayments.
- Handled incoming debt set-off payment files from the clearing house, and submitted updated delinquent taxpayers to aid in collections.
- Process incoming mail payments manually and through check scanning software.
- Post online credit card payments.
- Issue beer and wine licenses.
- Proactively streamlined workflows, contributing to team productivity and operation effectiveness.
- Trusted as secondary point of leadership, overseeing daily operations and supporting staff.
Delinquent Tax Collector
Alamance County Government
11.2013 - 12.2017
- Prepared detailed reports on tax collection activities to inform management decision-making processes.
- Collaborated with legal team to enforce tax liens, resulting in the recovery of unpaid taxes.
- Managed a team of junior collectors, training and providing guidance on best practices for efficient collections operations.
- Processed tax payments, set up payment plans and worked with delinquent taxpayers to resolve issues.
- Professionally negotiated and dealt with taxpayers in confrontational situations.
- Provided relief coverage and backup to cashiers
- Determined best method to collect delinquent taxes on case by case basis.
Tax Clerk
Alamance County Government
08.2008 - 10.2012
- Collected taxes at counter and through mail. Issued receipts to taxpayers.
- Identified delinquent taxpayers and researched remedies to collect taxes.
- Balanced cash drawer daily with tax software report.
- Issue privilege licenses to businesses.
- Provide public with information pertaining to collection and assessment of property, exemptions and licenses.
- Research database to locate social security numbers and addresses.
- Post lockbox transactions.
Mortgage Loan Office
Primary Mortgage Services LLC
05.2006 - 04.2008
- Collaborated with underwriting and processing teams to resolve issues and expedite loan approvals.
- Assisted clients in selecting correct loan product and terms to meet needs and financial goals.
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
- Analyzed loan applications and credit reports to determine loan eligibility and risk level.
- Followed up with clients on missing loan documents, providing guidance on best way to complete application process.
- Delivered timely updates on loan status, communicating proactively with all parties involved in each transaction.
- Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
- Assessed borrowers'' financial situations to determine appropriate mortgage products and loan structure.
- Participated in ongoing professional development programs to continuously expand knowledge of the mortgage industry and enhance skills as a loan officer.
- Checked loan documents for accuracy prior to closing.
Education
Associate of Arts - General
Guilford Technical Community College
Jamestown, NCHigh School Diploma -
Graham High School
Graham, NC06-1999
Skills
- Debt collection techniques
- Organizational growth
- Innovation driven
Certification
Deputy Tax Collector
Timeline
Deputy Tax Collector
Alamance County Government
12.2017 - Current
Delinquent Tax Collector
Alamance County Government
11.2013 - 12.2017
Tax Clerk
Alamance County Government
08.2008 - 10.2012
Mortgage Loan Office
Primary Mortgage Services LLC
05.2006 - 04.2008
Associate of Arts - General
Guilford Technical Community College
High School Diploma -
Graham High School
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