Kathy Owen
Franklin
Summary
Dedicated professional with a passion for providing administrative assistance for sales teams. Skilled in delivering high-quality customer service, managing customer inquiries and processing orders and returns. Proven success in streamlining processes to improve efficiency and customer satisfaction levels.
Overview
17
17
years of professional experience
Work History
Owner
Unlimited Property Management
Franklin
01.2021 - Current
- Managed daily property management operations, enhancing tenant satisfaction and retention.
- Coordinated maintenance requests and vendor services, improving response times and tenant comfort.
- Developed targeted marketing strategies, increasing tenant inquiries and improving lease renewals.
- Ensured compliance with local, state, and federal regulations.
Car Sales Consultant
Jacky Jones CDJR
Hayesville
01.2022 - 07.2023
- Assisted customers in selecting vehicles fitting budget requirements and transportation needs.
- Greeted customers, identified preferences to match suitable vehicles.
- Provided expert advice on financing options, warranties, and after-sale services to enhance customer satisfaction.
- Developed effective strategies to increase sales volume and exceed monthly goals.
- Generated sales leads through referrals and cold calls, expanding customer base.
Sales Manager
Smoky Mountain CDJR
Franklin
10.2016 - 06.2021
- Led sales team to achieve consistent growth and meet or exceed sales targets.
- Designed incentive programs for high-performing sales personnel to motivate them to exceed goals.
- Established relationships with key customers, providing personalized service and support.
- Coordinated sales team activities by assessing territory needs and engaging in sales calls.
- Monitored costs, competition, and supply and demand to optimize pricing strategy.
- Resolved customer complaints regarding sales and service.
Utility Clerk
Town Of Franklin
Franklin
01.2010 - 10.2016
- Delivered exceptional customer service, enhancing client satisfaction.
- Resolved customer complaints promptly, improving overall service experience.
- Tracked customer requests in daily logs, facilitating timely issue resolution.
- Completed data entry tasks with strong focus on accuracy and data integrity.
- Updated databases and company files with current data.
- Proven success in streamlining processes to improve efficiency and customer satisfaction levels.
- Monitored usage trends in order to identify potential cost savings opportunities.
- Researched discrepancies between actual usage versus estimated amounts billed.
- Prepared bank deposits according to established procedures.
Skills
- Property Management Software
- Financial Reporting
- Inventory Management
- Negotiation Tactics
- Sales skills
- Product and Service Sales
- Upselling
- Sales Training
- Sales promotion
- Pricing
- Management
- Leadership
- Client relations
- Customer service
- Interpersonal communication
- Research
Timeline
Car Sales Consultant
Jacky Jones CDJR
01.2022 - 07.2023
Owner
Unlimited Property Management
01.2021 - Current
Sales Manager
Smoky Mountain CDJR
10.2016 - 06.2021
Utility Clerk
Town Of Franklin
01.2010 - 10.2016