Kathy Guzman
Raleigh,NC
Summary
Dedicated professional with a track record of enhancing patient quality of life at Heart to Heart Homecare, adept in elderly care and maintaining safe environments. Excelled in fast-paced settings at Tenampa Restaurant, demonstrating dependability and strong teamwork skills. Proven ability to improve operational efficiency, with a keen focus on patient assessments and fostering independence.
Overview
17
17
years of professional experience
Work History
Caregiver
Heart to Heart Homecare
12.2021 - 08.2024
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Greeting guests and providing details on items for sale.
- Serving food and beverage items.
- Collecting cash, providing change, and processing POS transactions.
- Maintaining and balancing the bank for each shift.
- Cleaning equipment and maintaining the appearance of the work area.
Cashier
Delicia Dominicana
01.2015 - 03.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Greeting guests and providing details on items for sale.
- Serving food and beverage items.
- Collecting cash, providing change, and processing POS transactions.
- Maintaining and balancing the bank for each shift.
- Cleaning equipment and maintaining the appearance of the work area.
Bartender
Tenampa Restaurant
06.2007 - 08.2013
- Served high customer volumes during special events, nights, and weekends.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Preparing alcoholic or non-alcoholic beverages for bar and patrons.
- Interacting with customers, taking orders, and serving snacks and drinks.
- Assessing bar customers’ needs and preferences and making recommendations.
- Verifying the identification and age of customers.
- Cleaning glasses and bar utensils.
Education
George Washington High School
Manhattan, United States06.1997
Skills
- Dependable and Responsible
- Customer Service
- Active Listening
- Problem-solving abilities
- Complaint Handling
- Computer Proficiency
- Money handling abilities
- Payment Processing
Languages
Spanish
Native or Bilingual
Timeline
Caregiver
Heart to Heart Homecare
12.2021 - 08.2024
Cashier
Delicia Dominicana
01.2015 - 03.2020
Bartender
Tenampa Restaurant
06.2007 - 08.2013
George Washington High School
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