Kathy Anderson
Fair Bluff,NC
Summary
Adaptable professional with 16 years of work experience and proven knowledge of leadership, problem-solving, and workflow prioritization. Aiming to leverage my abilities to successfully fill the role at your company. Frequently praised as dependable, driven and hard working by peers and supervisors.
Overview
18
18
years of professional experience
Work History
RESEARCH AND DEVELOPMENT TECHNICIAN
METROLINA GREENHOUSES INC.
Huntersville, NC
01.2022 - 02.2025
- Performs inventory on seedlings and cuttings received from national and international cultivators.
- Enters and extracts product conditions, accountability and transplanting data using the Azure database.
- Researches, prints, and marks inventory with appropriate sowing instructions.
- Waters plants and provides other forms of basic maintenance such as pruning or weeding.
- Provides guidance for favorable environmental conditions to produce optimal plant growth.
- Engages in weekly oversight meetings to discuss sales goals and objectives.
GENERAL LABOR WORKER
METROLINA GREENHOUSES INC.
Huntersville, NC
01.2020 - 12.2021
- Cultivated plants from seeds or cuttings and transplanted them into larger containers for retail sale.
- Operated power equipment and vehicles such as forklifts to complete tasks.
- Oversaw robotic plant handlings and placement configurations.
- Developed strong breeder relationships by focusing on feedback and providing solid support.
- Followed instructions and performed responsibilities in accordance to safety protocols.
CUSTOMER SERVICE REPRESENTATIVE
TTEC (TELETECH)-HEALTHCARE SOLUTIONS
Concord, NC
01.2019 - 05.2019
- Responded to general healthcare inquiries by phone and email from customers in the New York region.
- Answered over 120 questions regarding billing, medical, dental and optical matters per week.
- Used company troubleshooting resolution guide while leveraging technical expertise to resolve prescription fulfillments and medical claims issues.
- Consistently attained required Key Performance Indicators (KPIs) of 25 customers per day.
- Investigated and resolved customer inquiries and complaints quickly.
- Accurately entered customer interaction in company software systems to track requests, document problems and recorded solutions offered.
- Regularly utilized Microsoft Window 6 operating systems to strategically improve and streamline customer support.
- Escalated more complex and formal inquiries to Senior Customer Service Specialist for support and resolution.
DAYCARE DIRECTOR
NEWELL BAPTIST CHURCH CHILD DEVELOPMENT CENTER
Charlotte, NC
07.2014 - 05.2018
- Managed the day to day functions of the child care center and 10 staff members with minimal oversight.
- Protected the rights of 60 children in care by enforcing the standards by using discretion and judgment.
- Processed staff background checks, fingerprints, employment history, verified certifications and other onboarding human resource (HR) personal actions.
- Informed staff of new child care certification requirements and prioritized compliance.
- Maintained open, consistent and effective communication with parents, provided parent education training, assisted and supported as needed.
- Set educational standards and goals and helped establish policies, procedures, and programs to carry them out.
LEAD DAYCARE TEACHER
NEWELL BAPTIST CHURCH CHILD DEVELOPMENT CENTER
Charlotte, NC
10.2006 - 07.2014
- Implemented well-rounded curriculum to meet 12 children's unique learning styles.
- Maintained open, consistent and effective communication with parents, provided parent education training, assistance and support, as needed.
- Exercised leadership, initiative and sound judgment in making executive decisions.
- Maintained up to date certifications to ensure compliance with child care licensing regulations.
- Performed general administrative tasks, such as taking attendance, editing internal paperwork and making phone calls.
- Worked with co-teacher to implement lesson plans from research-informed learning curriculum.
- Attended staff meetings and served on committees as required.
- Served meals and snacks in accordance with nutritional guidelines.
- Enforced all administration policies and rules governing students.
Education
Some College (No Degree) - Business
SOUTHEASTERN COMMUNITY COLLEGE
Whiteville, NCHigh School Diploma - undefined
WEST COLUMBUS HIGH SCHOOL
Cerro Gordo, NC06-1992
Skills
- Diagnosing Problems
- Quality Control Standards
- Regulatory Requirements
- Contract Compliance
- Reading Comprehension
- Complex Problem-Solving
- Customer Satisfaction
- Active Listening
Timeline
RESEARCH AND DEVELOPMENT TECHNICIAN
METROLINA GREENHOUSES INC.
01.2022 - 02.2025
GENERAL LABOR WORKER
METROLINA GREENHOUSES INC.
01.2020 - 12.2021
CUSTOMER SERVICE REPRESENTATIVE
TTEC (TELETECH)-HEALTHCARE SOLUTIONS
01.2019 - 05.2019
DAYCARE DIRECTOR
NEWELL BAPTIST CHURCH CHILD DEVELOPMENT CENTER
07.2014 - 05.2018
LEAD DAYCARE TEACHER
NEWELL BAPTIST CHURCH CHILD DEVELOPMENT CENTER
10.2006 - 07.2014
High School Diploma - undefined
WEST COLUMBUS HIGH SCHOOL
Some College (No Degree) - Business
SOUTHEASTERN COMMUNITY COLLEGE