Kathryn Katie Novak Ferguson
Lexington
Summary
Results-driven technology professional with15+ years of experience spanning IT support and manufacturing technology. Proven track record of implementing innovative solutions that drive efficiency and reduce costs. Expertise in developing custom enterprise solutions, automating processes, and providing high-level technical support. Distinguished by ability to translate complex technical requirements into practical business solutions while collaborating with C-suite executives.
Overview
15
15
years of professional experience
Work History
IT Support Analyst
Pike Enterprise
05.2018 - 01.2025
- Led comprehensive technical support and systems implementation initiatives while providing direct support to the CIO
- Managed critical business processes and technology deployments across a5,000+ user enterprise environment
- Key Achievements:
- - Designed and implemented custom ERP inventory system that reduced costs by20% and improved efficiency by40%
- - Developed and deployed front desk check-in application to streamline office entry procedures
- - Resolved50-100 technical support issues weekly while maintaining high service quality
- - Managed complete system setup for5-10 new employees/contractors monthly
- - Conducted comprehensive iOS and Dynamics Q&A testing, providing critical user support
- - Performed VR testing and created front-end user training programs
- - Managed executive-level administrative functions including invoicing, year-end financials, and credit card reconciliation
- - Coordinated new hire onboarding processes and technical support
- Technical Environment:
- - Enterprise Systems: Oracle, Microsoft Dynamics, Custom ERP
- - Support Tools: Ivanti ticketing system, Jira
- - Business Intelligence: PowerBI, Sandbox
- - Operating Systems: iOS, Windows
- - Core Applications: Microsoft Office Suite
Manufacturing Automation Project Manager
Lolly Wolly Doodle
01.2014 - 01.2017
- Reported directly to CEO while leading manufacturing automation initiatives and process improvement projects
- Key Achievements:
- - Spearheaded automation of product customization processes, eliminating manual programming requirements
- - Achieved significant cost savings through strategic automation implementation
- - Reduced production times through innovative process improvements
- - Led cross-functional teams in implementing new manufacturing technologies
Factory Process Engineer
Lolly Wolly Doodle
01.2012 - 01.2014
- Key Achievements:
- - Designed and implemented production pod system that significantly improved manufacturing efficiency
- - Created performance tracking and incentive program for assembly workers, leading to improved productivity
- - Implemented raw materials tracking system to optimize inventory costs and improve supply chain efficiency
Production Assistant
Lolly Wolly Doodle
01.2010 - 01.2012
- - Advanced from entry-level production role through demonstrated technical aptitude and leadership ability
- - Contributed to early-stage process improvement initiatives
Education
Associate's Degree - Business
Davidson County Community College
01.2013
Skills
- - Enterprise Resource Planning (ERP)
- - Process Automation
- - Technical Support Management
- - System Implementation
- - User Training & Documentation
- - Project Management
- - Executive Support
- - Inventory Management
- - Quality Assurance Testing
- - Business Process Improvement
Timeline
IT Support Analyst
Pike Enterprise
05.2018 - 01.2025
Manufacturing Automation Project Manager
Lolly Wolly Doodle
01.2014 - 01.2017
Factory Process Engineer
Lolly Wolly Doodle
01.2012 - 01.2014
Production Assistant
Lolly Wolly Doodle
01.2010 - 01.2012
Associate's Degree - Business
Davidson County Community College
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