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Associate Principal Engineer

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Seeking Remote Call Center Representative role with 21 years of experience in transaction processing and data integrity. Proven track record in maintaining quality standards and handling confidential information within claims teams. Extensive background in office management and claims processing, ensuring adherence to quality standards and efficient handling of confidential information.
Personable, friendly and solution-oriented professional with several years of experience in service and support. Customer-focused team player offering expertise in conflict mediation, time management and sales. Dedicated to customer loyalty and satisfaction.

 Summary of Experience: Epic, Microsoft Excel, Citrix, Outlook, Utilization Review using InterQual , MCG, and Milliman, E-prescribing software, Electronic Health Care Records among others as well 22 years management-Including House Supervisor for 210 bed hospital (7years), ED Director (6 years), Medical Director (2 years), Mother-Baby Director (1.5 years), ADON (8 years) 7 years ICU/CCU, 10+ years ER, Med/Tele, Travel Nurse, Teaching EKG readings, held AHA instructor 12 years Case Management includes EPIC, Outlook, Microsoft Excel, Citrix, virtual employee orientation, SME-subject matter expert, UR using InterQual ICD9 and ICD 10, Milliman, Telephonic assistance for insurance coverage for needs of specialty treatment, partnered with clients, families, and PCPs for best outcome, coordinate patient care utilizing clinical nursing skills and knowledge of resource management and clinical care requirements for post hospitalization disease specific care. Acute Care knowledge. Inpatient Care knowledge. End of Life discussion, hospice education. Work from home 6 years. 20+ years of budget achievement and successful director, UR, QA, Policy \Procedure\Protocols, including nursing care plans and treatments plans, Infection Control, RM, and QA state review preparation. JCAHO preparation, including chart review and abstraction for testing and outcome desires as ADON of Rural Hospital, also JCAHO ED remodel 38 bed ED, Accreditation Medical Manager for Boys' Residential Program for Juvenile Detention to direct supervision of nursing staff, Medical Provider, Psychiatrist, development of case management and treatment plans. Controlled budgeting of medical department, staff competency, staff ADA guidance/injury documentation and assessment, and teaching. Completed three state reviews and achieved Accreditations for the State of FL in which FL modeled other residential juvenile programs as this program. 

Administrative Assistant with a diverse skill set in clerical tasks, customer service, and data management, over three years in healthcare and security environments. Proficient in medical scheduling, HIPAA compliance, and documentation review, ensuring efficient workflows and enhanced patient satisfaction. Committed to fostering positive relationships and improving operational efficiency through meticulous attention to detail and effective communication.

Accomplished healthcare and administrative professional with diverse experience in medical office management, corporate administration, and healthcare support services. Skilled in overseeing practice operations supervising staff, managing payroll and scheduling, and ensuring compliance with HIPAA and industry standards. Additional background includes human tissue recovery, emphasizing compassionate care, technical proficiency, and compliance with industry standards. Administrative and recruiting roles with MirLogic Solutions Corporations demonstrate strengths in candidate screening, resume development, requisition management, and organizational support. Additional experience includes production planning, and customer service, underscoring strong communication, problem solving, and team collaboration. Recognized for adaptability, professionalism, and the ability to excel across high-pressure healthcare, corporate, and service-oriented environments.

Aspiring nursing student with goal of becoming a Family Nurse Practitioner. Customer service oriented professional, capable of providing timely and accurate data to ensure reimbursement for patient services. Follows policies, procedures, and guidelines to ensure consistent quality. Maintains and safeguards patient privacy and confidentiality. Compassionate Medical Receptionist recognized for high productivity and efficient task completion. Skilled in patient scheduling, medical billing, and confidential record keeping. Excel in communication, time management, and empathy, ensuring smooth operation of healthcare facilities and positive patient experiences.

Kathryn Burcham

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Administrative Assistant

Manager

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Bachelor of Science - Nursing

High School Diploma -

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Administrative Assistant

Manager

Bachelor of Science - Nursing

High School Diploma -

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