Kathryn Arquitt
New Bern
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Skilled in database maintenance and adept at managing high-stress situations with a calm demeanor, ensuring efficient service delivery. Takes proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
14
14
years of professional experience
Work History
Dispatcher Office Assistant
Gray's Towing
04.2022 - Current
- Coordinate dispatch operations to ensure timely and efficient service delivery.
- Manage inbound and outbound communications with drivers and clients.
- Document service requests accurately in dispatch software systems.
- Streamline workflow processes to enhance response times for towing requests.
- Provide training and support to new team members on operational procedures.
- Maintain accurate records of vehicle locations and status updates during assignments.
- Monitor real-time GPS tracking of units in the field to optimize routing efficiency during emergency callouts.
- Manage high-stress situations calmly and effectively, maintaining clear communication channels during emergencies.
- Contribute to a smooth-running office environment by providing clerical support such as filing, data entry, and document preparation.
Office Assistant
Amy James, PsyD
10.2019 - 05.2020
- Coordinated patient scheduling and managed appointments to optimize office workflow.
- Assisted in maintaining accurate patient records using electronic health record (EHR) systems.
- Provided front desk support, ensuring a welcoming environment for patients and visitors.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Updated patient information and insurance details for accurate electronic medical records.
Telecommunicator
Craven County Emergency Services
07.2013 - 09.2019
- Operated multi-line telephone systems to receive emergency calls and dispatch appropriate services.
- Assessed caller needs quickly to provide accurate information and support during high-pressure situations.
- Coordinated communication between various emergency response units to ensure efficient service delivery.
- Maintained detailed logs of emergency calls and actions taken for record-keeping and analysis purposes.
- Operated advanced dispatch systems to coordinate response efforts effectively.
- Trained new telecommunicators on protocols and emergency procedures.
- Ensured accurate documentation of all communications and incidents for records.
- Monitored radio traffic, providing real-time updates to field units as necessary.
- Achieved consistently high performance evaluations due to exceptional communication skills and attention to detail in information gathering tasks.
- Answered multi-line phone systems to gather critical information for first responders, improving response times.
- Utilized advanced mapping software to pinpoint caller locations, facilitating quicker response times.
Optical Technician
EyeCareCenter
09.2011 - 07.2013
- Collaborated with optometrists to interpret prescriptions and provide appropriate eyewear solutions.
- Streamlined inventory management processes, improving order accuracy and reducing turnaround time.
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
- Delivered exceptional customer service by addressing concerns promptly and professionally, ensuring customer loyalty.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Ensured accuracy in billing practices by meticulously verifying insurance information for each patient encounter.
Education
High School Diploma -
West Carteret High School
Morehead City, NC06-2002
Skills
- Typing speed
- Scheduling coordination
- Prioritization
- Multi-line phone proficiency
- Filing and data archiving
- Administrative support
- Time management
- Database maintenance
- Documentation and recordkeeping
- Emergency management
- Computer skills
- Teamwork and collaboration
- Dependable and responsible
- Information security
- Computer-aided dispatching
- Documentation
- Emergency medical dispatch (EMD)
- Information intake
- Verbatim transcription
Timeline
Dispatcher Office Assistant
Gray's Towing
04.2022 - Current
Office Assistant
Amy James, PsyD
10.2019 - 05.2020
Telecommunicator
Craven County Emergency Services
07.2013 - 09.2019
Optical Technician
EyeCareCenter
09.2011 - 07.2013
High School Diploma -
West Carteret High School