Kathleen Moore
Parkton
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
26
26
years of professional experience
Work History
Store Manager
Badcock Home Furniture & More
02.2020 - Current
- Review and evaluate P&L, prepare KPI report, Employ, coach, train employees in all departments, maintain daily, weekly, monthly and yearly sales goal
- Ensure the store appearance and displays are maintained to industry standard Responsibilities include maintaining daily store operations, Preparing weekly schedule, maintaining weekly payroll, cash management, deposits Formulate and review weekly Sales Tracker, Organize delivery paperwork and route delivery truck daily
- Implement weekly inventory audits, maintain customer accounts
- Review and process credit applications and assist customers.
Dealer Advisor
Badcock Home Furniture & More
01.2019 - 02.2020
- Oversea a total of 20 stores Cultivate, motivate and direct Associate Dealers to fulfill their responsibilities in store standards, performance, drive sales
- Customer service, territory expansion, as well as encouraging their personal growth and development
- Direct and assist dealers to achieve a high level of performance, giving counsel and advise when and where needed
- Establish open communication between dealer and corporate offices
- Conduct accurate and thorough evaluation of dealer stores through personal visits and report analysis to determine operating standards, compliance, goal achievement and take appropriate action based on findings
- Attend Dealer Communication Forum, dealer meetings and departmental meetings
- Market analysis; conduct analysis of market competition through store shops and advertising reviews.
Store Manager
Badcock Home Furniture & More-Fayetteville, NC
03.2014 - 01.2019
- Train Managers, Review and evaluate P&L, prepare KPI report, Employ, coach, train employees in all departments, maintain daily, weekly, monthly and yearly sales goal Ensure the store appearance and displays are maintained to industry standard Responsibilities include maintaining daily store operations, Preparing weekly schedule, maintaining weekly payroll, cash management, deposits Formulate and review weekly Sales Tracker Organize delivery paperwork and route delivery truck daily Implement weekly inventory audits, maintain customer accounts Review and process credit applications and assist customers
Store Manager
Office Depot-Lumberton, NC
10.2012 - 03.2014
- Responsibilities include maintaining daily operations Devised schedules, payroll, daily deposit, cash management Organized and reviewed annually appraisals Analyze and evaluate P & L
- Employed, coach and train employees in all departments Ensured inventory was correctly maintained on a daily bases Maintained and reviewed reports, merchandising, displays
Store Mgr
Bargain Depot/RoomStore Furniture – Fayetteville, NC
03.2007 - 11.2011
- Responsibilities included maintaining daily store operations, Maintained monthly store budgets and inventory of merchandise Supervised twenty employees and maintained their records and files Prepared daily sales goals, finance contracts, payroll, and deposits Evaluated employees, planning and administering meetings
- Maintained, reviewed and controlled P & L
- Recruited and retained employees
- Priced merchandise according to industry standard Supervised warehouse operations, inventory control, Formulated manifest, route delivery truck, Performed monthly and yearly inventory
- Delivered the highest degree of customer service
Asst. Mgr
Bargain Depot/RoomStore Furniture – Fayetteville, NC
12.2003 - 03.2007
- Responsibilities included maintaining daily store operations, Maintained monthly store budgets and inventory of merchandise Supervised twenty employees and maintained their records and files Prepared daily sales goals, finance contracts, payroll, and deposits Evaluated employees, planning and administering meetings
- Maintained, reviewed and controlled P & L
- Recruited and retained employees
- Priced merchandise according to industry standard Supervised warehouse operations, inventory control, Formulated manifest, route delivery truck, Performed monthly and yearly inventory
- Delivered the highest degree of customer service
Office Mgr
Bargain Depot/RoomStore Furniture – Fayetteville, NC
11.2001 - 12.2003
- Responsibilities included maintaining daily store operations, Maintained monthly store budgets and inventory of merchandise Supervised twenty employees and maintained their records and files Prepared daily sales goals, finance contracts, payroll, and deposits Evaluated employees, planning and administering meetings
- Maintained, reviewed and controlled P & L
- Recruited and retained employees
- Priced merchandise according to industry standard Supervised warehouse operations, inventory control, Formulated manifest, route delivery truck, Performed monthly and yearly inventory
- Delivered the highest degree of customer service
Office Assistant
Bargain Depot/RoomStore Furniture – Fayetteville, NC
06.1999 - 11.2001
- Responsibilities included maintaining daily store operations, Maintained monthly store budgets and inventory of merchandise Supervised twenty employees and maintained their records and files Prepared daily sales goals, finance contracts, payroll, and deposits Evaluated employees, planning and administering meetings
- Maintained, reviewed and controlled P & L
- Recruited and retained employees
- Priced merchandise according to industry standard Supervised warehouse operations, inventory control, Formulated manifest, route delivery truck, Performed monthly and yearly inventory
- Delivered the highest degree of customer service
Office Assistant
Rhodes Furniture-Fayetteville NC
06.1998 - 09.1998
- Responsibilities included creating and providing financing for accounts Provided customers service; guaranteed positive experiences and resolved all customer concerns
- Handled account disputes Managed delivery appointments for merchandise
- Account collections Directed calls to appropriate individuals and departments
- Accurately balanced cash draw after every shift.
Education
Certificate, Bank Teller Training -
Fayetteville Technical Community College
Fayetteville, NCDiploma -
Terry Sanford High School
Fayetteville, NC01.1982
Skills
- Strong organizational skills
- Creative problem solver
- Excellent communication skills
- People and results oriented
- Motivated/dedicated
- Meticulous attention to detail
- Team Development
- Risk Management
- Personnel Development
- Loss Prevention
Career Overview
- Personnel Supervision/Training/Evaluation
- Recruit/Interview
- Public relations and customer service communication
- Surveying and evaluating customer needs and service
- Prioritizing/scheduling/coordinating work flow/maintaining monthly budget
- Manage accounts receivable/payable transactions
- Data Entry/Clerical/Bookkeeping/Payroll
- Collection on past due accounts
- Record management documentation/verification
- Sales negotiation and mediation techniques
- Supervisory & Coaching
- Purchasing/Inventory Management
- Windows/Microsoft Words/Excel/Power Point
- Projecting time/labor/material requirements
- Prepared reports and memos
- Receive Trucks/Route Trucks/Prepare Manifest
- Process Financial Contracts
References
References upon request
Timeline
Store Manager
Badcock Home Furniture & More
02.2020 - Current
Dealer Advisor
Badcock Home Furniture & More
01.2019 - 02.2020
Store Manager
Badcock Home Furniture & More-Fayetteville, NC
03.2014 - 01.2019
Store Manager
Office Depot-Lumberton, NC
10.2012 - 03.2014
Store Mgr
Bargain Depot/RoomStore Furniture – Fayetteville, NC
03.2007 - 11.2011
Asst. Mgr
Bargain Depot/RoomStore Furniture – Fayetteville, NC
12.2003 - 03.2007
Office Mgr
Bargain Depot/RoomStore Furniture – Fayetteville, NC
11.2001 - 12.2003
Office Assistant
Bargain Depot/RoomStore Furniture – Fayetteville, NC
06.1999 - 11.2001
Office Assistant
Rhodes Furniture-Fayetteville NC
06.1998 - 09.1998
Certificate, Bank Teller Training -
Fayetteville Technical Community College
Diploma -
Terry Sanford High School
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