Kathleen Mullan

• Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
• Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
• Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
• Contributed to a positive work environment through effective teamwork and communication with colleagues.
• Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
• Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.

• Take personal initiative & dedication to drive brand success within control state laws & values to maximise the sale of supplier brands through the coordinated accounts using current market data evaluation, merchandising, and client communication to maximise the sale of supplier brands while meeting and maintaining company standards and goals.
• Use key market data to implement current success initiatives for assigned brands to targeted accounts to guarantee proper product pricing, marketing, and promotional goals according to account specific needs and goals.
• Provide detailed tracking reports in adherence to state and county standards ALWAYS.
• Coordinate events using sponsored brands with targeted accounts to ensure seasonal and quarterly goals while promoting and maintaining exceptional market standards for customer service, salesmanship, and consumer quality.

• Train employees on proper protocols and customer service standards.
• Negotiate price with customers and vendors to decrease expenses and increase profit.
• Develop and maintain relationships with customers and suppliers through account development. Interact well with customers to build connections and nurture relationships.
• Monitor daily cash discrepancies and inventory shrinkage while managing purchasing, sales, allocating of resources, marketing and customer account operations, and manage accessorial charges objectively while maximizing profit.
• Keeping consistent detailed records of inventories, completed sales and customer information.
• Supervise creation of exciting merchandise displays to catch attention of store customers.
• Track employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits while resolving incidents.
• Handle establishment social media accounts, increasing customer traffic and bolstering business.

Craft Beer Sales Representative

• Trained one-on-one with on-site brewer to develop an in-depth knowledge of beer brewing process and ingredient sourcing.
• Managed sales plan activities, promotions and product launches while working to reach sales targets, consistently meeting personal quotas.
• Interacted with problematic accounts, helping to build lasting rapport and boosting sales relationship opportunities by meeting client needs.
• Worked to develop network by researching markets, targeting and pursuing new leads, attending industry events, and building rapport with potential clients.
• Maintain routine consulting with existing accounts on a regular basis to assess overall satisfaction, resolve complaints, promote new offerings, continuously support customers from sales process to product set-up and use, and tracking customer and supply chain details for timely fulfillment.
• Demonstrated products and specific features at customer locations and special events through effective salesmanship.

Floor Support

• Coached a team of 15+ employees through day-to-day work and complex problems.
• Handled problematic customers and clients to assist employees and maintain excellent customer service.
• Reported issues to higher management with great detail.
• Implemented operational strategies and effectively building customer and employee loyalty and satisfaction.
• Monitoring cash flow and managing secure cash drawers during scheduled shift.

Head Bartender

• Staying up to date and adhering to state laws regarding alcoholic beverage services and customer regulations.
• Organized bar inventory and storage procedures to keep stock within specified levels and meet expected customer demand.
• Recruited and trained new bartenders and barbacks to help maintain team standards on drink preparation, product promotion, garnish preparation, and sanitation protocol.
• Maintained secure cash drawers, promptly handling discrepancies in daily totals.
• Conducting and keeping detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies to avoid last minute orders.
• Managed bar at special events, leading team in providing coordinated service for weddings, business meetings and social gatherings.
• Served high customer volumes during special events, nights, and weekends while simultaneously avoiding unnecessary delays or errors.

• Cultivated strong relationships with regular customers, engaging in friendly conversation and remembering drink orders to promote loyalty and deliver ambiance of a traditional Irish pub. Consistently utilize in-depth knowledge of Irish whiskey, beer, food, and Irish pub history.
• Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
• Prepare beverage products consistently while restocking items and sanitizing equipment to health department standards. Upheld strict regulations for safe alcohol service and food safety at all times.
• Served high customer volumes during special events, late nights, and weekends.
• Kept bar presentable and well-stocked with liquors, beer, wine, juices, garnishes and glassware to meet customer needs and prevent shortages on shift.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.

• Display eagerness to further personal knowledge in alcoholic beverage and fine dining industry. Maintain thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods. Must utilize extensive knowledge of fine quality cocktails, spirits, and beer.
• Increased personal sales significantly by upselling higher-end products to customers.
• Supervised dining table set-up to prepare for diversity of event types, following strict service standards specific to restaurant.
• Strategically timed check-ins with customers anticipating orders and confirm satisfaction with meals after delivery, taking action to correct any problems and meeting all needs of the guest. Also assist customers with dietary restrictions, allergies and intolerances obtain safe food by working closely and communicating clearly with kitchen staff on alternatives.
• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs while upholding a higher standard of excellence and customer service as an individual and a team.