Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kathleen Cole

Mint Hill

Summary

Experienced healthcare administrative professional with over 20 years of combined experience in medical records coordination, patient and customer services, and office operations. Seeking a front office role in Patient Services where compassionate customer service, attention to detail, and critical thinking are essential. Proven ability to manage registration, scheduling, and deliver an outstanding patient experience in fast-paced environments.

Office professional with strong organizational skills and focus on efficient operations and support. Proven track record in managing schedules, coordinating events, and handling communications. Known for fostering team collaboration and adaptability in dynamic environments. Reliable in meeting deadlines and achieving results. Skilled in Microsoft Office Suite, project management, and customer service.

Overview

41
41
years of professional experience

Work History

Office Coordinator / Patient Care Coordinator / Medical Records Coordinator

Gentiva Hospice
10.2021 - Current
  • Serve as first point of contact for patients and families, exemplifying compassionate customer service in sensitive care situations.
  • Manage patient registration, scheduling, and data accuracy within EMR systems.
  • Maintain confidential medical records and ensure compliance with federal and state healthcare regulations.
  • Coordinate billing information and guide patients through benefits and financial resources.
  • Train staff on electronic workflows and front-end systems to support seamless patient intake and billing processes.
  • Respond calmly and effectively to high-pressure scenarios with minimal supervision.

Paraprofessional IV

Volusia County School Board
01.2021 - 10.2021
  • Supported students with specialized needs while maintaining accurate educational and behavioral documentation.
  • Communicated effectively with families and multidisciplinary teams, emphasizing empathy and professionalism.

District Facilitator

Volusia County Schools – Extended Day Programs
11.2014 - 10.2020
  • Supervised over 50 school sites, ensuring operational compliance and accurate financial reporting.
  • Conducted regular staff training and resolved parent and team concerns with professionalism and care.

Executive Childcare Director / Site Director

Volusia Flagler Family YMCA
03.2004 - 09.2013
  • Oversaw multiple program sites, staffing, and licensing compliance.
  • Managed financial reporting and supported parent communication and resolution.

Paraprofessional / School Bookkeeper

Volusia County Schools – Friendship Elementary
09.1996 - 01.2006
  • Provided administrative support including accounting, procurement, and maintaining financial records.
  • Assisted Pre-K and ESE classrooms, demonstrating patience and clear communication.

Preschool Teacher / Director

First Baptist Church Preschool
08.1984 - 12.1994
  • Directed day-to-day operations, teacher training, and compliance with licensing standards.

Education

A.A. Degree - General Studies

Daytona State College
Daytona, FL
01.2002

A.S. Degree - Child Development with Specialization in Management

Seminole Community College
Sanford, FL
01.1984

Diploma - undefined

Deland Senior High School
Deland, FL
01.1981

Skills

  • Patient Registration, Scheduling, Billing Assistance
  • Knowledge of Medicare, Medicaid, and Third-Party Insurance Requirements
  • EMR/EHR Proficiency; Experience with Medical Records Software
  • Excellent Customer Service and Communication in Sensitive Situations
  • Cash Handling, Receipting, and Front Desk Workflow
  • Critical Thinking and Sound Judgment in High-Stress Environments
  • Intermediate Microsoft Office: Word, Excel, Outlook
  • Strong Organizational, Time Management, and Multitasking Skills

Timeline

Office Coordinator / Patient Care Coordinator / Medical Records Coordinator

Gentiva Hospice
10.2021 - Current

Paraprofessional IV

Volusia County School Board
01.2021 - 10.2021

District Facilitator

Volusia County Schools – Extended Day Programs
11.2014 - 10.2020

Executive Childcare Director / Site Director

Volusia Flagler Family YMCA
03.2004 - 09.2013

Paraprofessional / School Bookkeeper

Volusia County Schools – Friendship Elementary
09.1996 - 01.2006

Preschool Teacher / Director

First Baptist Church Preschool
08.1984 - 12.1994

A.S. Degree - Child Development with Specialization in Management

Seminole Community College

Diploma - undefined

Deland Senior High School

A.A. Degree - General Studies

Daytona State College
Kathleen Cole