Kathleen B. Moses
Smithfield
Summary
To maximize my 19 years of management, leadership skills, and experience within human services department and in a public health and relations role, by applying these achievements within a company that emphasizes teamwork, professionalism, and freedom in critical thinking.
Overview
36
36
years of professional experience
4
4
years of post-secondary education
Work History
Office Assistant
Beachside Home Service
Smithfield
11.2024 - Current
- Handled incoming calls, directing them to service teams to ensure prompt assistance.
- Addressed customer inquiries and delivered product information to enhance customer experience.
- Supported staff with administrative tasks, including document copying, scanning, filing, and supply ordering, to streamline office operations.
- Organized and maintained office files for easy access and reference.
- Prepared and processed invoices for services rendered to clients.
- Managed office supplies inventory and ordered supplies.
- Supported team members with administrative tasks to ensure smooth operations.
- Maintained cleanliness and organization of the office environment daily.
Sales Manager
Furniture Fair
Goldsboro
08.2014 - Current
- Exceeded sales goals every quarter - resulting in over 80% increase in sales by setting new store earning records.
- Developed and managed staffing, training, and performance evaluations to improve sales and service programs.
- Facilitated teamwork among 9 employees to enhance performance and morale.
- Supervised and performed all aspects of the day-to-day retail operation the furniture and appliance departments and sales floor.
- Maintained general accounting, placed orders to restock merchandise and handled receiving of products to our sales floor.
Senior Sales Supervisor
Furniture Fair
Goldsboro
09.1998 - 08.2015
- Achieved monthly sales quotas by leveraging strong people skills to build connections and actively listen to customer needs.
- Established a dedicated network of repeat customers, contributing to sustained revenue growth.
- Maintains excellent negotiation skills, solves problems without talking customers into something they don't want or that results in conversions to purchase.
- Developed comprehensive product knowledge across diverse product lines to enhance customer engagement.
Group Home Manager
Nova IC
Goldsboro
03.1990 - 02.1997
- Assisted with physical therapy and provided personal care to clients.
- Prepared schedules, payroll, and coordinating scheduled social activities and outings for clients.
- Planned menus, shopped and prepared meals for clients, and provided emotional support.
- Worked with professionals to assist clients with their nutritional, medical vocational, and psychiatric needs.
- Implemented individual support plans for clients.
- Submitted monthly client status reports to State case managers.
- Managed daily operations of group home for individuals with developmental disabilities.
- Supervised staff to ensure compliance with care standards and regulations.
- Coordinated individualized care plans based on resident needs and preferences.
- Developed policies and procedures to improve operational efficiency in the home.
- Organized training sessions to enhance staff skills and knowledge in caregiving.
- Implemented safety protocols to maintain a secure environment for residents and staff.
- Planned weekly menus based on nutritional requirements of each resident and maintained food inventory levels accordingly.
- Responded quickly and appropriately to emergency situations by implementing safety measures when needed.
- Adhered strictly to confidentiality guidelines regarding client information at all times.
- Reported, investigated and followed up on abuse and neglect cases.
- Supervised staff training and development by acting as role model and instructing staff on how to appropriately interact with residents.
- Ensured that all necessary safety protocols were followed while providing care in the home environment.
- Performed daily assessments of client behavior changes or physical health status.
- Organized recreational activities, including field trips and social events, to promote resident well-being and social interaction.
- Developed and monitored individual service plans to ensure quality care tailored to client needs.
- Maintained accurate records of client attendance, progress notes, medications, and incident reports.
- Resolved concerns regarding staff, residents, and care to maintain standards throughout group home.
- Collaborated with treating psychiatrist to develop individual service plans for each resident.
- Inspected living areas regularly to identify any potential hazards or maintenance needs.
- Communicated with families or advocates to discuss resident needs and progress.
- Monitored and provided residents with assistance for bathing, dressing and other basic hygiene needs.
- Collaborated with other healthcare professionals such as psychiatrists, psychologists, therapists to provide comprehensive care services for clients.
- Created work schedule in advance, promoting adequate coverage for shifts.
- Instituted systems to oversee proper storage and disposal of medications and residents' nutritional needs and special diets.
Education
High School -
PENN FOSTER
Penn, PA 03.2012 - 08.2016
Skills
- Front office management
- Customer service
- Call handling
- Problem solving
- Scheduling
- Scheduling meetings
- Time management
- Prioritizing work
- Problem solving
- Effective communication
- Written communication
- Relationship building
- Staff management
- Customer support
- Customer service
References
Available Upon Requests!
Timeline
Office Assistant
Beachside Home Service
11.2024 - Current
Sales Manager
Furniture Fair
08.2014 - Current
High School -
PENN FOSTER
03.2012 - 08.2016
Senior Sales Supervisor
Furniture Fair
09.1998 - 08.2015
Group Home Manager
Nova IC
03.1990 - 02.1997