Katherine Romero
Durham
Summary
Empathetic customer service representative dedicated to provide exceptional service. Skilled in providing efficient solutions and managing customer escalations. Proven ability to excel in fast-paced, independent, and team environments.
Overview
5
5
years of professional experience
Work History
Child Caregiver
Care
01.2021 - Current
- Excelled as a professional nanny for several families providing in-home care to meet developmental goals of children ranging from newborn to age 13
- Engaged children in educational activities and creative play, fostering cognitive and emotional development while implementing safety protocols to ensure a secure environment at all times
- Provided comprehensive household support by managing errands, performing routine housework, preparing and cooking meals, and caring for pets
- Demonstrated strong organizational, time-management, and multitasking skills in maintaining a well-run household for more than 10 families
House Manager
616 Advisors
07.2024 - 10.2024
- Coordinated maintenance projects and supervised contractors to complete quality repairs and improvements
- Managed household budgets, tracked expenses, and identified cost-saving opportunities
- Performed daily tasks assisting in organizing, cleaning, food preparation, cooking, running errands, and house maintenance
- Efficiently managed calendar to schedule meetings, meet deadlines, and track project timelines while enhancing event flow and improving client satisfaction by 85%
Office Assistant
Rachel Romero - Independent Insurance Agent
01.2020 - 01.2021
- Performed routine clerical tasks such as filing, copying, faxing, scanning
- Organized and maintained expenses, files, and client data using spreadsheets and CRM databases
- Managed calendars to schedule appointments, meetings, and set email reminders
- Contacted insurance carriers for the status of pending client applications
- Streamlined document processing and file management, achieving a 30% increase in efficiency by digitizing records and utilizing advanced office software tools
Independent Contractor
The Home Depot
03.2020 - 09.2020
- Assisted customers by providing detailed product and service information
- Resolved customer concerns efficiently by identifying issues, determining solutions, and following up to ensure satisfaction
- Managed 50+ inbound calls from customers, store managers, and store associates with the responsibility of completing online and in-store orders, returns, refunds, and requests daily
- Effectively communicated in high-pressure situations, maintaining professionalism and resolving conflicts efficiently
- Updated and managed 100+ customer accounts weekly using a CRM database, improving data accuracy and service efficiency
Education
Certification - Veterinary Science
San Juan College- January 2020
Skills
- Teamwork
- Multitasking
- Inventory Management
- Food Preparation
- Customer Service
- Communication
- Conflict Resolution
- Time Management
- Cash Handling
- Schedule management
Timeline
House Manager
616 Advisors
07.2024 - 10.2024
Child Caregiver
Care
01.2021 - Current
Independent Contractor
The Home Depot
03.2020 - 09.2020
Office Assistant
Rachel Romero - Independent Insurance Agent
01.2020 - 01.2021
Certification - Veterinary Science
San Juan College- January 2020
Similar Profiles
Autumn SawyerAutumn Sawyer
Nanny at CareNanny at Care
Mikee C. Sta. AnaMikee C. Sta. Ana
Accountant at CAREAccountant at CARE
Abdigafar MOHAMOUDAbdigafar MOHAMOUD
Program Manager, Education and Gender Equality at CAREProgram Manager, Education and Gender Equality at CARE