Katherine Weidner
Fayetteville
Summary
Professional in hospitality industry with strong background in guest services, adept at enhancing customer satisfaction and operational efficiency. Skilled in managing guest inquiries, resolving issues, and ensuring positive experience. Known for fostering team collaboration and flexibility to meet changing needs. Possesses excellent communication skills, problem-solving abilities, and focus on achieving results.
Overview
2
2
years of professional experience
Work History
Guest Service Associate
RaceTrac
07.2024 - 12.2024
- Processed payments accurately, maintaining proper cash handling procedures and balanced registers at the end of each shift.
- Assisted in training new team members, fostering an atmosphere of teamwork and collaboration among staff members.
- Resolved customer complaints diplomatically, resulting in enhanced guest relations and return visits.
- Managed front desk operations, ensuring a smooth and pleasant guest experience.
Crew Member
McDonald's Restaurant
09.2023 - 07.2024
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Became familiar with products to answer questions and make suggestions.
Volunteer
Imagine Dance Academy
08.2022 - 09.2023
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
- Represented organization positively and professionally while providing community with much-needed services.
- Fostered sense of community, organizing neighborhood gatherings.
- Helped clients navigate services and access needed resources.
Education
High School Diploma -
Florida Unschoolers
Geneva05-2023
Skills
- Patience and composure
- Check-in and Check-out procedures
- Guest orientation
- Payment processing
- Team player mentality
- Clear communication
- Training and mentoring
- Strong interpersonal skills
- Greeting and directing
- Customer service
- Flexible schedule
- Services and amenities promotion
Timeline
Guest Service Associate
RaceTrac
07.2024 - 12.2024
Crew Member
McDonald's Restaurant
09.2023 - 07.2024
Volunteer
Imagine Dance Academy
08.2022 - 09.2023
High School Diploma -
Florida Unschoolers
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