Katherine Swakla
Mooresville
Summary
Dedicated customer service representative with expertise in resolving service issues and enhancing customer satisfaction through effective communication.
Overview
9
9
years of professional experience
3
3
Certifications
Work History
Customer Service Representative
DWP
Sacramento
10.2022 - Current
- Promptly and professionally handled all customer inquiries, complaints, and service issues with care, ensuring effective, and empathetic resolutions.
- Accurately processed orders, payments, returns, exchanges, forms, and account updates according to company procedures.
- Foster positive customer relationships, ensure a high level of customer satisfaction, and represent the brand's integrity.
- Document all customer interactions, complaints, and outcomes in CRM systems, and provide valuable customer feedback to other departments for service improvements.
- Maintain in-depth knowledge of the company's offerings to provide accurate information, guide customers, and troubleshoot product/service issues.
Event Planner
Freshperrspective
Charlotte
06.2022 - Current
- Coordinated event logistics for diverse client needs and preferences.
- Collaborated with vendors to secure services and negotiate contracts.
- Managed event budgets, tracking expenses and ensuring compliance.
- Designed creative themes and concepts to enhance guest experiences.
- Engaged clients through consultations to understand their vision and requirements.
- Helped with end-to-end event planning process through meetings, walk-throughs and day-of execution.
Family Nanny
Self Employed
Lowell
03.2020 - 09.2022
- Provided attentive care to children, ensuring a safe and engaging environment.
- Developed and implemented daily routines that supported children's growth and learning.
- Prepared nutritious meals catering to dietary restrictions and preferences.
- Managed household tasks, including laundry, cleaning, and grocery shopping as needed.
- Facilitated transportation for school and extracurricular activities
- Organized morning routines for kids, coordinated bathing activities, and implemented sleep schedules.
Assistant Manager
Sun Tan City
Wilmington
04.2017 - 07.2019
- Trained new staff on customer service standards and tanning procedures.
- Managed daily operations to maintain a welcoming and clean salon environment.
- Resolved customer inquiries and concerns promptly to improve satisfaction.
- Supervised daily activities, including shift scheduling and duty assignments.
- Upsold packages and products to both new and existing customers.
Education
Bachelor of Arts - Criminal Justice
University of North Carolina At Charlotte
Charlotte, NC12-2019
Skills
- Customer relationship management
- Order processing
- Service issue resolution
- Product troubleshooting
- Event coordination
- Effective communication
- Staff training
- Multitasking and organization
- POS
- CPR certified
- DHEC certified
Certification
DHEC, Ultra Tan, 2017
Accomplishments
Dean's List, UNCC, 2019
References
References available upon request.
Timeline
Customer Service Representative
DWP
10.2022 - Current
Event Planner
Freshperrspective
06.2022 - Current
Family Nanny
Self Employed
03.2020 - 09.2022
Assistant Manager
Sun Tan City
04.2017 - 07.2019
Bachelor of Arts - Criminal Justice
University of North Carolina At Charlotte