Katherine St. Juste
Valon - Carrington Mortgage Services
Greenville
14
years of professional experience
Detail-oriented and bilingual Quality Control Specialist with a proven track record of rapid advancement in claims processing and mortgage compliance. Recognized for a strong work ethic and the ability to quickly master complex regulatory guidelines and financial documentation. Highly committed to continuous learning and professional growth, leveraging analytical skills to ensure accuracy and drive operational excellence.
Work History
Loss Mitigation Claim Analyst
3 Months- Processed and submitted Fannie Mae and Freddie Mac modification, bankruptcy, payoff, reinstatement, and deferral claims, ensuring accuracy and compliance with investor guidelines and submission requirements.
- Utilized the Valon servicing system to research loan histories, review loss mitigation activity, validate claimable advances and expenses, and prepare claims for submission.
- Reviewed and reconciled Fannie Mae and Freddie Mac claim documentation, identifying discrepancies and resolving exceptions to maximize claim reimbursement.
QC Specialist, Foreclosure Claims
3 Years 11 Months- Performed comprehensive quality control audits on foreclosure claims to ensure accuracy and adherence to investor, state, and federal guidelines.
- Identified discrepancies or errors in claim filings and collaborate with the processing team to implement corrective actions.
- Reviewed complex financial documentation and ensure all required state agency guidelines are met prior to final submission.
Claim Specialist II
1 Year 8 Months- Processed escalated and complex claims in strict accordance with mandated company guidelines.
- Investigated claims by gathering necessary reports, researching claim statuses, and confirming payments to ensure timely processing.
- Assisted in training and mentoring newer specialists while maintaining high personal metrics for accuracy and volume.
Claim Specialist I
1 Year- Processed standard initial claims and filed required documentation in compliance with state regulations.
- Confirmed payments and researched claim statuses to ensure accurate processing.
- Gathered supporting information and generated reports to assist in the claims investigation process.
Customer Service Representative
1 Year 2 Months- Managed a high-volume call queue, handling up to 90 inbound customer calls daily.
- Generated Verifications of Mortgage (VOM) promptly at borrower requests.
- Identified customer issues and delivered efficient, effective resolutions to ensure high satisfaction.
Sales Associate
3 Years 9 Months- Delivered proactive customer service, processed retail transactions, and maintained sales floor visual standards.
Customer Care Representative
6 Months- Managed a multi-line phone system and performed accurate data entry to resolve customer inquiries efficiently.
Education
High School Diploma
Skills
Bilingual (English/Spanish)
Claims Processing & Investigation
Quality Control & Compliance
High-Volume Call Management
Customer Issue Resolution
Data Entry & Database Navigation
Timeline
Loss Mitigation Claim Analyst
Valon - Carrington Mortgage Services
05.2026 - CurrentRead More
QC Specialist, Foreclosure Claims
Servbank
06.2022 - 05.2026Read More
Claim Specialist II
Servbank
10.2020 - 06.2022Read More
Claim Specialist I
Servbank
10.2019 - 10.2020Read More
Customer Service Representative
Servbank
08.2018 - 10.2019Read More
Customer Care Representative
Raymour & Flanigan
08.2014 - 02.2015Read More
Sales Associate
JCPenney
12.2012 - 09.2016Read More
Crosby High School
High School Diploma
Read More