Katherine Schmidt
Waxhaw
Summary
Dynamic healthcare operations leader specializing in optimizing float pool operations and driving process improvements. Skilled in leading cross-functional teams, managing system Go-Live initiatives, and ensuring compliance with regulatory standards. Focused on leveraging operational insights to enhance resource allocation and elevate patient care standards.
Overview
20
20
years of professional experience
Work History
Manager, Float Pool Operations
Novant Health, Inc.
Charlotte
10.2023 - Current
- Led clinical and clerical float pool teams across multiple regions, optimizing staffing and coverage to maintain continuity of care across diverse service lines and newly opened clinics.
- Partner with clinical, operational, and technical leaders to support system Go-Live events and new clinic onboarding, ensuring workflow readiness, staffing coordination, issue escalation, and post-Go-Live stabilization with minimal disruption to patient care.
- Analyze staffing demand, utilization, and productivity data to optimize resource allocation, improve efficiency, and reduce operational costs while maintaining quality and patient experience standards.
- Acted as cross-functional liaison between departments, clinics, and leadership teams to resolve operational challenges and enhance collaboration.
- Ensured compliance with healthcare laws, regulatory requirements, labor standards, and organizational policies, safeguarding operational integrity across float pool operations.
Clinic Administrator
Novant Health, Inc.
Charlotte
12.2018 - Current
- Directed daily clinic operations and led operational projects to enhance alignment with Novant Health’s vision and strategic goals.
- Recruited, interviewed, onboarded, and trained clinical and clerical staff, strengthening team engagement, productivity, and retention.
- Developed financial dashboards, monitored clinic budgets, and tracked provider productivity to enable informed decision-making.
- Implemented policy, workflow, and process changes through structured communication, staff meetings, and leadership engagement.
- Actively participated in leadership councils and professional development activities to strengthen operational effectiveness.
Patient Services Coordinator III
Novant Health, Inc.
Charlotte
07.2013 - 12.2018
- Oversaw high-volume schedules and daily MyChart message queues to maintain optimal clinic flow.
- Coordinated scheduling for new and established patients, ensuring seamless communication between patients and clinical teams.
- Developed training materials and mentored team members for Patient Services Coordinator roles, enhancing onboarding and role readiness.
Patient Services Associate
Spine Team Texas
Southlake
03.2013 - 06.2013
- Checked in 80–120 patients daily for surgeons and providers, enhancing patient flow and clinic efficiency.
- Verified insurance and maintained patient documentation to ensure compliance and support high-volume operations in multi-provider specialty practice.
- Maintained electronic medical records in Centricity to facilitate accurate patient information management.
Personal Banking Representative
First Dakota National Bank
Mitchell
08.2010 - 02.2013
- Led multi-bank customer acquisition initiative, surpassing relationship growth targets by fostering client connections.
- Consistently met monthly, quarterly, and annual referral goals, enhancing customer engagement.
- Generated new checking and savings accounts, CDs, and IRAs, contributing to branch growth.
Guest Services Supervisor
Mary Greeley Medical Center
Ames
01.2009 - 01.2011
- Oversaw three 24/7 hospital departments within a 220-bed medical center.
- Educated staff on infection control policies and supported compliance initiatives.
- Participated in leadership development and Lean process improvement activities.
Regional Coordinator
Acute Care, Inc.
Ankeny
10.2007 - 12.2008
- Cultivated relationships with physicians and hospital partners to support collaborative healthcare delivery.
- Negotiated pay rates to enhance provider satisfaction while supporting organizational profitability.
- Coordinated credentialing, scheduling, and recruiting for assigned regions to ensure operational efficiency.
Lead Teller
Wells Fargo
Ames
08.2006 - 10.2007
- Oversaw vault limits and Federal Reserve transactions, ensuring compliance with retention documentation.
- Facilitated daily banking operations for consumer and commercial clients.
- Coordinated annual audit preparation, ensuring readiness and adherence to standards.
Education
Master of Business Administration (MBA) -
Indiana Institute of Technology
Fort Wayne, IN01-2027
Bachelor of Arts - Art & Art History, Photography, Education
University of Nebraska
LincolnSkills
- Healthcare Software
- Regulatory compliance
- Process Improvement
- Operational efficiency
- Project planning
- Resource allocation
- Cross-Functional Leadership
- Staff development
- Microsoft Office
Certifications And Leadership
- Extended Downtime Committee, Staffing and Resources, 2025-current
- Sunshine Award Committee, 2025-current
- Lean Healthcare Black Belt Certification, 2023
- Member, Novant Health Clinic Administrator Council, 2021–2023
- President, North Carolina Nebraska Huskers Alumni, 2018–2023
- Secretary, North Carolina Nebraska Huskers Alumni, 2023–2024
Timeline
Manager, Float Pool Operations
Novant Health, Inc.
10.2023 - Current
Clinic Administrator
Novant Health, Inc.
12.2018 - Current
Patient Services Coordinator III
Novant Health, Inc.
07.2013 - 12.2018
Patient Services Associate
Spine Team Texas
03.2013 - 06.2013
Personal Banking Representative
First Dakota National Bank
08.2010 - 02.2013
Guest Services Supervisor
Mary Greeley Medical Center
01.2009 - 01.2011
Regional Coordinator
Acute Care, Inc.
10.2007 - 12.2008
Lead Teller
Wells Fargo
08.2006 - 10.2007
Master of Business Administration (MBA) -
Indiana Institute of Technology
Bachelor of Arts - Art & Art History, Photography, Education
University of Nebraska