Summary
Work History
Education
Skills
Timeline
Generic

Katherine Peralta

Charlotte

Summary

Driven by a passion for exceptional customer service and a knack for time management, I excelled at Gap, enhancing customer satisfaction and repeat business through innovative merchandising strategies and effective team leadership. My bilingual ability and problem-solving skills contributed to a significant increase in sales, showcasing my commitment to achieving and surpassing financial objectives.

Work History

Sales Associate

Gap
  • Processed cash transactions with precision and compliance to company policies.
  • Handled returns, exchanges, and refunds in compliance with store procedures.
  • Assisted customers in locating products within the store.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Built relationships with customers to encourage repeat business.

Key Leader

Gap
  • Oversaw concurrent projects, meeting deadlines with exceptional outcomes.
  • Developed strong relationships with clients, leading to increased customer satisfaction and repeat business.
  • Trained new team members, leading to professional growth and skill development.
  • Finalized register counts and locked up store post-shift.
  • Addressed customer concerns by implementing creative problem-solving strategies in line with company guidelines.

Merchandising Manager

Gap
  • Devised creative visual displays that increased customer engagement.
  • Increased sales by developing and implementing successful merchandising strategies.
  • Developed pricing strategies, seasonal promotions, and markdown plans to achieve financial objectives.
  • Established a culture of excellence within the merchandising team through coaching, mentoring, and goal setting.
  • Trained and supervised merchandising team members in best practices, improving overall performance.
  • Managed inventory levels effectively to minimize stock shortages and overstocks.

Sales Associate

Athleta
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.

Brand Ambassador

Altar’d State
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.

Education

Associates - Business

Lehigh Carbon Community College
Schnecksville, PA

Skills

  • Exceptional customer service
  • Time management
  • Reliable and punctual
  • Problem-solving skills
  • Teamwork and collaboration
  • Outgoing personality
  • Bilingual

Timeline

Sales Associate

Gap

Key Leader

Gap

Merchandising Manager

Gap

Sales Associate

Athleta

Brand Ambassador

Altar’d State

Associates - Business

Lehigh Carbon Community College

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Katherine Peralta