Katherine Nagel
Asheville
Summary
Customer Service and Sales Specialist dedicated to enhancing client experiences through exceptional service delivery. Proven track record of resolving concerns effectively, leading to customer satisfaction and ultimately increasing new client acquisition and existing client retention. Strong interpersonal skills contribute to building lasting relationships and driving positive business results. Known for dependability and supporting team success.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Lead Patient Care Coordinator
Evoke Vitality, PLLC
01.2024 - Current
- Guided patients through policies, procedures, and available services via online communication platforms and by phone.
- Provided administrative support for patient care staff.
- Coordinated scheduling based on patient needs.
- Supported patients in understanding treatment services.
Lead Patient Care Coordinator
Biltmore Restorative Medicine and Aesthetics
01.2019 - 11.2023
- Addressed and resolved patient concerns and complaints in a timely and empathetic manner.
- Facilitated communication between patients and healthcare teams, acting as a primary point of contact.
- Vetted medical providers effectively to convert new client leads.
- Achieved and maintained a new patient conversion rate of 95%.
Educational Sales Consultant
Virtual Job Shadow
01.2022 - 08.2022
- Exceeded sales goals by using consultative sales talents and effectively demonstrating interactive programs and services to generate interest.
- Cultivated professional client relationships by asking appropriate questions, identifying needs and providing insightful information regarding products.
- Participated in strategic planning meetings with senior leadership team members.
- Attended special events, conferences and trade shows to represent company, showcase offerings and bring in new customers.
- Effectively utilized tracking and analytics programs, such as Salesforce and Tableau.
Studio Manager
Pure Barre
06.2014 - 12.2018
- Managed studio space operations and upkeep, ensuring a safe and inspiring work environment.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Established partnerships with industry professionals and organizations to expand studio's network and opportunities.
- Increase of 20% in revenue through new memberships and membership renewals in the first year of the management role.
Education
Bachelor of Arts -
Appalachian State University
Boone, NC12.2012
Skills
- Effective communication skills
- Adaptability in high-pressure scenarios
- Natural sales aptitude
- Customer service excellence
- Self-directed task management
- Scheduling coordination
- Proficient in NexTech, Jane, ZoomInfo, Google Suite, ZoHo, Salesforce, JobThreads, Klara, Canva, Slack, MSTeams
Certification
Pure Barre Teacher Certification, June 2018
Timeline
Lead Patient Care Coordinator
Evoke Vitality, PLLC
01.2024 - Current
Educational Sales Consultant
Virtual Job Shadow
01.2022 - 08.2022
Lead Patient Care Coordinator
Biltmore Restorative Medicine and Aesthetics
01.2019 - 11.2023
Studio Manager
Pure Barre
06.2014 - 12.2018
Bachelor of Arts -
Appalachian State University
Personal Interests
Lover of all old-lady arts: crochet, sewing, gardening. Crossword enthusiast.