Katherine Michelle Stevens
Zirconia,NC
Summary
Results-driven professional with extensive experience in product management, adept at steering product development processes from ideation to execution. Known for strong focus on team collaboration and achieving results, adaptable to changing needs and reliable in meeting project deadlines. Proficient in market analysis, user experience optimization, and product roadmap planning, with reputation for innovative problem-solving and strategic thinking.
Overview
9
9
years of professional experience
1
1
Certificate
Work History
Product Expert and Concierge
Mercedes-Benz of Asheville
01.2022 - Current
- Assist customers in understanding product features and benefits
- Provide detailed product information and support during sales process
- Coordinate test drives and product demonstrations
- Maintain up-to-date knowledge of the latest Mercedes-Benz modes, technology and marketing strategies to enhance customer engagement and drive sales
- Maintained statistical database of customers using medallia for types of customer complaints, resolutions offered by organization and satisfaction rating by customer.
- Implemented strategic business objectives to archive CRM score of 4.99 for 2024
Team Leader Manager
Chick-Fil-A
01.2021 - 01.2022
- Supervised and supported team members in daily operations
- Managed customer service interactions to ensure satisfaction
- Assisted in training new employees
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
- Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations cutting closing time down 20 minutes.
Assistant Store Manager Intern
Lowe’s Home Improvement
12.2020 - 01.2021
- Processed sales transactions and provided excellent customer service
- Managed inventory, including receiving and organizing stock
- Assisted customers with product selection and inquiries
- Conducted regular inventory audits to ensure accuracy
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Cashier Assistant Manager
Sassy Frass Consignment
01.2019 - 01.2021
- Processed sales transactions and provided excellent customer service
- Managed inventory, including receiving and organizing stock
- Assisted customers with product selection and inquiries
- Conducted regular inventory audits to ensure accuracy
- Assisted in inventory management tasks, ensuring optimal stock levels and minimizing product loss due to expiration or damage.
Certified Tanning Consultant
Inland Tanz
01.2016 - 01.2018
- Provided customers with information about tanning products and services
- Assisted customers in selecting appropriate tanning packages
- Maintained cleanliness and organization of the tanning salon
- Handled customer inquiries and scheduled appointments
- Provided exceptional customer service by addressing clients'' questions, concerns, and scheduling needs promptly and professionally.
- Resolved any customer complaints or concerns promptly, ensuring a satisfactory resolution and maintaining the salon''s reputation for excellent service.
Education
Bachelors of Science - Business Administration in Marketing, Business Administration in Management
Western Carolina University
Sylva, NC05.2021
High School -
West Lincoln High School
Lincolnton, NC06-2017
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Critical thinking
- Organizational skills
Certification
- ServSafe Food Handler's Certification
- North Carolina Driver's License
- Microsoft Office Specialist (MOS) Certification
Languages
English
Full Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Success is not final; failure is not fatal: It is the courage to continue that counts.
Winston S. Churchill
Timeline
Product Expert and Concierge
Mercedes-Benz of Asheville
01.2022 - Current
Team Leader Manager
Chick-Fil-A
01.2021 - 01.2022
Assistant Store Manager Intern
Lowe’s Home Improvement
12.2020 - 01.2021
Cashier Assistant Manager
Sassy Frass Consignment
01.2019 - 01.2021
Certified Tanning Consultant
Inland Tanz
01.2016 - 01.2018
Bachelors of Science - Business Administration in Marketing, Business Administration in Management
Western Carolina University
High School -
West Lincoln High School
Awards
- Outstanding Senior Achievement Award, 2017
- National Technical Honor Society, 2015-2017
- Beta Club, 2016-2017
Hobbies and Interests
- Member of Phi Beta Lambda- Collegiate FBLA, 2017-2018
- Member of Network of Enlightened Women, 2017-2018
- Member of Future Business Leaders of America, 2014-2017
Awards
- Outstanding Senior Achievement Award, 2017
- National Technical Honor Society, 2015-2017
- Beta Club, 2016-2017
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