Katherine Lopez Flores
Fuquay-Varina
Summary
Bilingual customer service representative with over 4 years of work experience impacting customer satisfaction through positive attitude and problem-solving skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Sales representative
Eagles
04.2017 - 03.2018
- Provided prompt customer support with a professional and positive attitude.
- Handled money with basic math skills.
- Experience in maintaining stock and setting up promotions.
- Trained over 5 new hires on company specific policies, procedures, and compliance guidelines.
- Received a 5-star customer satisfaction rating through chat, and e-mail communication.
- Politely addressed any customer complaints escalating to management only when necessary.
Sales Representative
Sheetz
04.2018 - 08.2020
- Customer service representative greeting customers with a positive professional attitude.
- Handle money with basic math skills.
- Trained over 5 new hires on company-specific policies, procedures, and compliance guidelines.
- Assisted guests with gas pumping and payments.
- Fulfill customer needs and expectations when addressing an issue escalating to management only when necessary.
- Receive a 5-star customer satisfaction rating through voice and surveys.
Inbound Stow
Amazon Distribution Center
07.2021 - 04.2023
- Trained to scan merchandise and appropriately accommodate it in their prospective place.
- Duties include making sure the product is in good condition, scanning correct barcodes, maintaining a minimum rate of scans, putting away items and ability to multi-task in a fast-paced work environment.
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Identified needs of customers promptly and efficiently.
Dental Assistant/ Patient Service Rep
Aspen Dental
Fuquay-Varina
07.2023 - Current
- As a Dental Assistant and Patient Service Representative at Aspen Dental, I assisted chairside during a wide range of treatment procedures while ensuring patient comfort and safety.
- My responsibilities included taking dental X-rays, completing denture soft relines, manufacturing temporary crowns, and performing accurate impressions, and digital intraoral scans.
- I prepared operatories for treatment, broke them down post-procedure, and managed infection control by sterilizing instruments and equipment according to OSHA standards.
- In addition, I supported patient charting for doctors, executed patient handoffs, and monitored patient flow to maintain efficiency.
- I also educated patients on oral hygiene practices, collaborated closely with the dental team to ensure quality care, and handled various office tasks as needed.
- Alongside my clinical role, I gained six months of experience as a Patient Service Representative, where I scheduled appointments, managed insurance verifications, processed payments, and provided front-desk support to enhance patient satisfaction and smooth office operations.
- Assisted in patient scheduling and appointment confirmation.
- Prepared treatment rooms and sterilized dental instruments.
- Recorded patient medical histories and updated dental charts.
- Educated patients on oral hygiene practices and post-treatment care.
- Managed inventory of dental supplies and equipment.
- Coordinated with the dental team to ensure smooth workflow.
- Maintained a clean and organized work environment for safety standards.
- Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.
- Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
- Sterilized instruments according to established guidelines and protocols.
- Maintained a neat, clean and organized environment throughout the office.
- Performed administrative duties such as scheduling appointments, answering telephones and updating patient records.
- Laid out dental instruments and equipment before procedures.
- Took bitewing, periapical, panoramic and occlusal X-rays and prepared for dentists to review.
Education
High School - Fuquay Varina
Fuquay Varina High School
Fuquay Varina06.2018
1 year of collage -
Wayne Community College
Goldsboro, NCGoldsboro, NC
Skills
- Dental assisting
- Infection control
- Patient education
- Appointment scheduling
- X-ray imaging
- Customer relationship management
- Team collaboration
- Conflict resolution
- Effective communication
- Time management
- Attention to detail
- Sales techniques
- Problem solving
Certification
- CPR and First Aid Certified
- Dental Radiology Certification
Languages
Spanish
Professional
Timeline
Dental Assistant/ Patient Service Rep
Aspen Dental
07.2023 - Current
Inbound Stow
Amazon Distribution Center
07.2021 - 04.2023
Sales Representative
Sheetz
04.2018 - 08.2020
Sales representative
Eagles
04.2017 - 03.2018
High School - Fuquay Varina
Fuquay Varina High School
1 year of collage -
Wayne Community College
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