Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Katherine Lopez Flores

Fuquay-Varina

Summary

Bilingual customer service representative with over 4 years of work experience impacting customer satisfaction through positive attitude and problem-solving skills.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Sales representative

Eagles
04.2017 - 03.2018
  • Provided prompt customer support with a professional and positive attitude.
  • Handled money with basic math skills.
  • Experience in maintaining stock and setting up promotions.
  • Trained over 5 new hires on company specific policies, procedures, and compliance guidelines.
  • Received a 5-star customer satisfaction rating through chat, and e-mail communication.
  • Politely addressed any customer complaints escalating to management only when necessary.

Sales Representative

Sheetz
04.2018 - 08.2020
  • Customer service representative greeting customers with a positive professional attitude.
  • Handle money with basic math skills.
  • Trained over 5 new hires on company-specific policies, procedures, and compliance guidelines.
  • Assisted guests with gas pumping and payments.
  • Fulfill customer needs and expectations when addressing an issue escalating to management only when necessary.
  • Receive a 5-star customer satisfaction rating through voice and surveys.

Inbound Stow

Amazon Distribution Center
07.2021 - 04.2023
  • Trained to scan merchandise and appropriately accommodate it in their prospective place.
  • Duties include making sure the product is in good condition, scanning correct barcodes, maintaining a minimum rate of scans, putting away items and ability to multi-task in a fast-paced work environment.
  • Completed day-to-day duties accurately and efficiently.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Identified needs of customers promptly and efficiently.

Dental Assistant/ Patient Service Rep

Aspen Dental
Fuquay-Varina
07.2023 - Current
  • As a Dental Assistant and Patient Service Representative at Aspen Dental, I assisted chairside during a wide range of treatment procedures while ensuring patient comfort and safety.
  • My responsibilities included taking dental X-rays, completing denture soft relines, manufacturing temporary crowns, and performing accurate impressions, and digital intraoral scans.
  • I prepared operatories for treatment, broke them down post-procedure, and managed infection control by sterilizing instruments and equipment according to OSHA standards.
  • In addition, I supported patient charting for doctors, executed patient handoffs, and monitored patient flow to maintain efficiency.
  • I also educated patients on oral hygiene practices, collaborated closely with the dental team to ensure quality care, and handled various office tasks as needed.
  • Alongside my clinical role, I gained six months of experience as a Patient Service Representative, where I scheduled appointments, managed insurance verifications, processed payments, and provided front-desk support to enhance patient satisfaction and smooth office operations.
  • Assisted in patient scheduling and appointment confirmation.
  • Prepared treatment rooms and sterilized dental instruments.
  • Recorded patient medical histories and updated dental charts.
  • Educated patients on oral hygiene practices and post-treatment care.
  • Managed inventory of dental supplies and equipment.
  • Coordinated with the dental team to ensure smooth workflow.
  • Maintained a clean and organized work environment for safety standards.
  • Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.
  • Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
  • Sterilized instruments according to established guidelines and protocols.
  • Maintained a neat, clean and organized environment throughout the office.
  • Performed administrative duties such as scheduling appointments, answering telephones and updating patient records.
  • Laid out dental instruments and equipment before procedures.
  • Took bitewing, periapical, panoramic and occlusal X-rays and prepared for dentists to review.

Education

High School - Fuquay Varina

Fuquay Varina High School
Fuquay Varina
06.2018

1 year of collage -

Wayne Community College
Goldsboro, NC
Goldsboro, NC

Skills

  • Dental assisting
  • Infection control
  • Patient education
  • Appointment scheduling
  • X-ray imaging
  • Customer relationship management
  • Team collaboration
  • Conflict resolution
  • Effective communication
  • Time management
  • Attention to detail
  • Sales techniques
  • Problem solving

Certification

  • CPR and First Aid Certified
  • Dental Radiology Certification

Languages

Spanish
Professional

Timeline

Dental Assistant/ Patient Service Rep

Aspen Dental
07.2023 - Current

Inbound Stow

Amazon Distribution Center
07.2021 - 04.2023

Sales Representative

Sheetz
04.2018 - 08.2020

Sales representative

Eagles
04.2017 - 03.2018

High School - Fuquay Varina

Fuquay Varina High School

1 year of collage -

Wayne Community College

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Katherine Lopez Flores