KATHERINE LARA
High Point
Summary
Reliable and hardworking professional with 5+ years in fast-paced customer service. Quick learner and team player committed to providing excellent service and continuous growth
Overview
7
7
years of professional experience
Work History
Pharmacy Technician
Walgreen's Pharmacy
05.2025 - Current
- Assisted pharmacists in preparing and labeling medication for distribution.
- Provided exceptional customer service to resolve inquiries and concerns promptly.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Handled high volume inbound calls , assisting patients and coordinating with healthcare providers
- Maintained strict confidentiality of patient information in compliance with HIPPA regulations
Barista/Trainer
Starbucks
01.2024 - Current
- Created welcoming atmosphere and built connections through exceptional customer service
- Prepared handcrafted beverages and food items to Starbucks quality standards in fast-paced, high-volume environment
- Completed training programs to enhance beverage knowledge and customer service skills
Cashier
Target
01.2023 - 01.2024
- Delivered exceptional customer service by assisting guests with purchases, enhancing overall shopping experience
- Processed high volume transactions efficiently during peak shopping times and special events, ensuring smooth checkout flow
- Resolved customer concerns promptly and communicated critical issues to leadership for further action
Crew member
Dunkin Donuts
01.2021 - 01.2023
- Promoted dunkin products and loyalty programs, enhancing sales and customer engagement
- Managed inventory by restocking supplies and receiving deliveries to maintain operational flow
- Maintained a clean and organized workspace to support efficient service delivery
Crew member/Manager
Mcdonalds
01.2019 - 01.2021
- Supervised and led a team of employees during shifts to maintain operational efficiency
- Handled transactions, took orders, and addressed guest needs to enhance service quality
- Daily cash operations including opening and closing tills and preparing bank deposits
Education
HS Diploma -
EAST HARTFORD HIGH SCHOOL
East Hartford01-2021
Skills
- Pharmacy software proficiency
- Attention to detail
- Problem solving
- Multitasking
- Teamwork
- Effective Communication
- Fast learner
- Leadership
Timeline
Pharmacy Technician
Walgreen's Pharmacy
05.2025 - Current
Barista/Trainer
Starbucks
01.2024 - Current
Cashier
Target
01.2023 - 01.2024
Crew member
Dunkin Donuts
01.2021 - 01.2023
Crew member/Manager
Mcdonalds
01.2019 - 01.2021
HS Diploma -
EAST HARTFORD HIGH SCHOOL