Katherine Jones
UNC Multi-specialty
Smithfield
5
years of professional experience
Experienced Medical Office Administrator with a strong background in schedule management, EHR/EPIC systems, referral coordination, and patient confidentiality. Known for streamlining front-desk operations and supporting accurate, timely patient flow.
Work History
Senior Medical Office Administrator
5 Months- Coordinated patient scheduling, appointment confirmations, and calendar updates for multiple providers.
- Maintained accurate patient records, forms, and correspondence in electronic filing systems.
- Prepared charts, documents, and visit materials for daily office and provider workflows.
- Managed referral Work-Queues to ensure patients were scheduled from their incoming referrals in a timely manner.
- Processed incoming referrals and insurance information to ensure accurate patient data management.
- Facilitated smooth communication between departments, acting as a liaison to ensure prompt resolution of issues.
- Managed referral Work-Ques to ensure patients were scheduled from their incoming referrals in a timely manner.
- Train new onboarding teammates in accordance with UNC policies and procedures
Medical Office Administrator
8 Months- Scheduled appointments, coordinated provider calendars, and rescheduled visits to support smooth clinic flow.
- Managed patient check-in, demographic updates, and insurance verification using electronic medical records systems.
- Processed referrals, prior authorizations, and specialty documentation for timely patient access.
- Collected copays, posted payments, and balanced daily front desk transactions accurately.
- Maintained confidential patient records, scanned documents, and updated charts for compliance.
- Trained new onboarding teammates in accordance with UNC policies and procedures.
- Improved patient check-in efficiency by streamlining administrative processes.
Medical Office Administrator
1 Year 2 Months- Coordinated with clinical staff to support patient arrivals, follow-ups, and visit preparation.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Answer a multi-phone line with professionalism, and if needed transfer patients to the appropriate person.
- Scheduled patient appointments and followed up on cancellations and no-show appointments.
- Collaborated with Colleagues in implementing new workflow improvements for better efficiency.
- Greeted patients warmly upon arrival and provided check-in assistance
- Handled co-pays if necessary.
Patient Care Coordinator
2 Years 8 Months- Conducted phone calls to remind patients of upcoming appointments and schedule changes.
- Maintained strict confidentiality regarding all aspects of patient information in compliance with HIPAA regulations.
- Verified insurance coverage for each patient prior to scheduling appointments.
- Managed appointment cancellations, rescheduling and waitlist requests.
- Completed payments on balances attached to patients' accounts. Processed copays for same day appointments.
- Managed one phone line and facilitated 70+ phone calls a day.
Education
High School Diploma
Skills
Allscripts
EHR
EPIC
Referral Woek Ques
Referral review
Workflow optimization
Insurance verification
Data entry
Referral work queues
Insurance verification
Reception management
Patient relations
Timeline
Senior Medical Office Administrator
UNC Multi-specialty
05.2026 - CurrentRead More
Medical Office Administrator
UNC Multi- Specialty
09.2025 - 05.2026Read More
Medical Office Administrator
UNC Women's Health
07.2024 - 09.2025Read More
Patient Care Coordinator
Raleigh Durham Medical Group
11.2021 - 07.2024Read More
Wakefield High School
High School Diploma
Read More