Katherine Jones
Smithfield
Summary
Stays on top of demands in fast-paced environments by effectively using slow periods. Maintains organized, clean, and safe work areas with diligent attention to important details.
Fast learner, goes above and beyond when it comes to job tasks.
Overview
4
4
years of professional experience
Work History
Medical Office Administrator
UNC Women’s Health
Smithfield
07.2024 - Current
- Facilitated communications betweeen doctors, nurses and other health care professionals.
- Answered phone calls professionally and directed them to the appropriate staff members.
- Scheduled patient appointments and followed up on cancellations.
- Collaborated with Colleagues in implementing new workflow improvements for better efficiency.
- Collaborated with Colleagues in implementing new workflow improvements for better efficiency.
- Greeted patients warmly upon arrival and provided check-in assistance.
- Handled copayments if necessary.
Patient Care Coordinator
Horizon Family Medicine
Clayton
11.2021 - 07.2024
- Conducted phone calls to remind patients of upcoming appointments and schedule changes.
- Maintained strict confidentiality regarding all aspects of patient information in compliance with HIPPA regulations.
- Verified insurance coverage for each patient prior to scheduling appointments.
- Managed appointment cancellations, rescheduling and waitlist requests.
- Completed payments on balances on accounts. Processed copays for same day appointments.
- Managed one phone Line and facilitated 70+ phone calls a day.
Front Desk Receptionist
Jeffers Mann and Artman Pediatrics
Clayton
05.2021 - 11.2021
- Verify insurance and collect critical date elements to properly identify and bill patients.
- Screened patients before and during admissions processes.
- Answered phone calls and directing them to the appropriate location to help better assist patients and parents.
- Prioritized and organized tasks to effectively accomplish service goals.
Education
High School Diploma -
Wakefield High School
Wake Forest, NC06-2014
Skills
- Microsoft Excell
- Mental Health
- Allscripts PM
- AllscriptsEHR
- Microsoft Office
- Certified Med Tech
- EPIC
- Patient scheduling
- Team collaboration
Timeline
Medical Office Administrator
UNC Women’s Health
07.2024 - Current
Patient Care Coordinator
Horizon Family Medicine
11.2021 - 07.2024
Front Desk Receptionist
Jeffers Mann and Artman Pediatrics
05.2021 - 11.2021
High School Diploma -
Wakefield High School
Similar Profiles
GRACE UDDY-AKATUGRACE UDDY-AKATU
Health Promoter (Internship) at Women’s Health in Women’s Hands Community Health CentreHealth Promoter (Internship) at Women’s Health in Women’s Hands Community Health Centre
Jennifer BoyersJennifer Boyers
Certified Nurse-Midwife at Axia Women’s Health - Seven Hills Women’s Health CenterCertified Nurse-Midwife at Axia Women’s Health - Seven Hills Women’s Health Center
Deola OlobatuyiDeola Olobatuyi
Medical Assistant at Professionals For Women’s Health, Ohio HealthMedical Assistant at Professionals For Women’s Health, Ohio Health
Naomi JohnsonNaomi Johnson
Content Writer at College & PersonalContent Writer at College & Personal
Lux DraperLux Draper
Night Shift Lead at Old Grist MillNight Shift Lead at Old Grist Mill