Katherine Hungerford
Fletcher
Summary
Compassionate professional skilled in patient care and effective communication. Proven ability to monitor health, support client independence, and deliver exceptional customer service while maintaining organization and cleanliness.
Overview
3
3
years of professional experience
2
2
Certifications
Work History
Home Health CNA
Mountain Home Care
Asheville
05.2025 - Current
- Provided personal care and support to clients in their homes.
- Assisted clients with daily living activities and mobility needs.
- Monitored client health and reported changes to healthcare team.
- Maintained cleanliness and organization of client living spaces.
- Documented care activities and observations in client records.
- Communicated effectively with clients, families, and healthcare professionals.
- Supported clients in maintaining independence and quality of life.
- Assisted with personal hygiene needs such as shaving, brushing teeth and hair care.
- Performed light housekeeping duties including laundry, dusting, vacuuming and meal preparation.
- Provided companionship to elderly and disabled individuals in their home environment.
- Transported patients to doctor appointments or other destinations when needed.
- Observed changes in condition or behavior of the patient and reported it to the supervisor or case manager immediately.
Cashier
Food Lion
Fairview, NC
08.2023 - Current
- Processed customer transactions efficiently and accurately.
- Assisted customers with product inquiries and selections.
- Maintained cleanliness and organization of checkout area.
- Handled cash, credit, and electronic payments securely.
- Trained new cashiers on register operations and customer service standards.
- Resolved customer complaints with professionalism and care.
After School Counselor
YMCA
Asheville
03.2025 - 06.2025
- Supervised daily activities for children in a safe and engaging environment.
- Planned and implemented recreational programs tailored to children's interests.
- Facilitated group discussions to promote teamwork and social skills among participants.
- Maintained cleanliness and organization of activity areas for optimal safety.
- Played and engaged with kids from age 6-13.
Food Server
Bella Vista Retirement Living
Asheville
06.2023 - 01.2025
- Delivered meals promptly to residents in dining areas.
- Assisted residents with menu selections and dietary preferences.
- Maintained cleanliness and organization of dining spaces.
- Collaborated with kitchen staff for meal preparation and service.
- Provided excellent customer service to enhance resident dining experiences.
- Handled resident inquiries and resolved issues efficiently.
- Trained new staff on service protocols and best practices.
- Greeted guests in a friendly and welcoming manner.
- Provided excellent customer service by anticipating needs, responding promptly to requests, and following up to ensure satisfaction.
- Maintained cleanliness of the dining area throughout shift including wiping down tables, chairs, menus.
- Brought food and beverages to the table in a timely manner.
- Took orders from customers accurately and delivered to kitchen staff promptly.
Education
Bachelor of Science in Nursing - Nursing
Western Carolina University
Cullowhee, NC05-2029
High School Diploma -
AC Reynolds High School
Asheville01-2025
Skills
- Patient care
- Effective communication
- Customer service
- Time management
- Team collaboration
- Health monitoring
- Guest relations management
- Order accuracy
- Hospitality and accommodation
- Order taking
- Table setting
- Guest relations
- Food handling
- Conflict resolution
Certification
CNA License
Timeline
Home Health CNA
Mountain Home Care
05.2025 - Current
After School Counselor
YMCA
03.2025 - 06.2025
Cashier
Food Lion
08.2023 - Current
Food Server
Bella Vista Retirement Living
06.2023 - 01.2025
Bachelor of Science in Nursing - Nursing
Western Carolina University
High School Diploma -
AC Reynolds High School