Katherine Hemric Brown
Boonville
Summary
Experienced with deep cleaning techniques and efficient organization methods to create spotless and welcoming spaces. Utilizes effective cleaning products and equipment to ensure hygienic environments. Knowledge of time management and prioritization to complete tasks swiftly and thoroughly.
Overview
15
15
years of professional experience
1
1
Certification
Work History
House Cleaner
Self Employed Web
01.2015 - Current
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Maintained a safe working environment through proper use of cleaning products and equipment.
- Polished fixtures to achieve professional shine and appearance.
- Collected trash and moved garbage cans from kitchen areas to pick-up stations.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Developed rapport with long-term clients, fostering loyalty and generating referrals to new customers seeking quality housecleaning services.
Patient Service Representative
University Dental Associates
05.2017 - 05.2018
- Exhibited empathy and active listening during patient interactions, enhancing patient satisfaction and trust.
- Operated scheduling software to coordinate patient appointments, optimizing daily workflow and minimizing wait times.
- Assisted patients with registration processes, verifying personal information and insurance details.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Used Software to schedule appointments.
- Handled customer service inquiries in person, via telephone and through email.
- Actively participated in team meetings focused on improving workflows and enhancing overall practice performance.
Crew Trainer
McDonald’s
07.2010 - 07.2014
- Implemented standard operating procedures to improve consistency.
- Promoted awareness of safety procedures among crew members.
- Led team meetings to share best practices and address concerns.
- Provided constructive feedback for enhancing individual contributions.
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Set positive example for team members by providing high-quality, efficient service.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Collaborated with management to identify areas of improvement and develop comprehensive training programs.
Education
High School Diploma -
Elkin Elementary, Middle And High School
Elkin, NCSkills
Hard working Trustworthy Dependable Willing to learn Willing to move up Always want to know how to be better
Certification
Serve Safe Certified.
CPR Certified.
HIPPA AND OSHA
Timeline
Patient Service Representative
University Dental Associates
05.2017 - 05.2018
House Cleaner
Self Employed Web
01.2015 - Current
Crew Trainer
McDonald’s
07.2010 - 07.2014
High School Diploma -
Elkin Elementary, Middle And High School
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