Summary
Overview
Work History
Education
Skills
Timeline
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Katherine Corea

Fort Mill,SC

Summary

Driven Office Manager with 5 years of experience managing staff, schedules, and daily operations in a high-paced dental clinic. Adept at conflict resolution, team coordination, and maintaining confidentiality skills directly transferable to Human Resources. Known for a hands-on leadership style, coaching team members, and ensuring smooth office workflows. Now seeking to transition into a corporate HR role to apply my people-focused strengths in a larger organizational setting. Committed to professional growth and passionate about building a long-term career in HR.

Overview

6
6
years of professional experience

Work History

Office Manager

Lakeshore Dental / Friendly Dental
01.2020 - Current
  • - Maintained a workflow that held collaboration with the front desk and back office dental providers.
  • - Worked with different programs that include dentrix, Delta dental, Dentaquest, Dental Exchange and Etc.
  • - Maintain patient dental records and proper privacy disclosure (HIPAA).
  • - Make sure all patients have or were giving all the proper paperwork needed.
  • - Update patient's account and info on a daily basis.
  • - Manage incoming, outgoing calls and inquiries about medical procedures and appointments.
  • - Managed scheduling systems and appointment logs, ensuring real-time updates.
  • -Processed and updated billing data, insurance claims, and payment records with a high level of accuracy and attention to detail.
  • - Compiled daily reports and logs for patient flow, financial transactions, and office productivity metrics.
  • - Entering insurance information with the correct fee schedule and breakdown into the software.
  • - Maintaining Collections and production numbers.
  • - Keeping schedule full and achieved Financial benchmarks.
  • - Accurately entered and maintained patient records, treatment plans, and insurance information using dental practice management software.
  • - Manage and analyze insurance aging - reports to track outstanding claims and ensure timely follow-up claims.
  • - Prepare and submit insurance appeals for denied or underpaid claims, ensuring accurate documentation and compliance with payer requirements.
  • - Collaborate with insurance companies and internal departments to resolve discrepancies and expedite claim resolutions.
  • - Scheduling, staff communication, conflict resolution, and handling confidential patient and employee information.
  • - Blending front-office coordination with back-end operations like insurance billing and financial workflows.
  • - Oversaw recruitment, onboarding, performance management, and conflict resolution for a multidisciplinary dental team, ensuring compliance with labor laws and fostering a positive workplace culture.
  • Reviewed performance metrics and presented insights to improve appointment scheduling, reduce cancellations, and increase office profitability.

Credit Clerk

Kimbrells Furniture
02.2019 - 12.2019
  • -Referred delinquent accounts to internal collections or third-party agencies, ensuring compliance with company policies and legal regulations.
  • Managed comprehensive documentation, reporting, and record-keeping processes in support of departmental compliance and audits.
  • Evaluated creditworthiness of new accounts by reviewing credit reports, references, insurance documentation, and financial statements to establish appropriate credit limits.
  • Resolved customer inquiries and concerns in accordance with company policy, promoting a positive client experience and retention.
  • Processed transactions accurately using point-of-sale systems, including cash, check, and credit card payments.
  • Verified applicant references and employment history to support informed hiring and credit decisions.

Education

High School Diploma -

Myers Park High School
Charlotte, NC
06-2019

Skills

  • Bilingual
  • Customer Service
  • Leadership
  • Office Administration
  • Staff training and development
  • Organization
  • Scheduling & Labor Management
  • Data Entry & Reporting
  • Conflict Resolution
  • Handle Confidential info
  • Communication (verbal & written)
  • Adaptability
  • Time Management
  • Hiring & Onboarding
  • Performance Management

Timeline

Office Manager

Lakeshore Dental / Friendly Dental
01.2020 - Current

Credit Clerk

Kimbrells Furniture
02.2019 - 12.2019

High School Diploma -

Myers Park High School

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Katherine Corea