Summary
Overview
Work History
Skills
Timeline
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Katherine Cherry

Concord

Summary

Flexible and hardworking in deadline-driven environments. Driven to cultivate and build a strong team and productive work environment. Delivers positive experiences through high-quality customer care. Continually maintains a positive attitude while interacting with demanding clients. Reliable, determined, and always optimistic. Exemplary problem-solving skills; able to identify problems and implement corrective processes. Strong communication, interpersonal, team-building, and presentation skills.

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

13
13
years of professional experience

Work History

Ashley Furniture Homestore
  • Planned and coordinated logistics and materials for board meetings, committee meetings, and staff events
  • Directed guests and routed deliveries and courier services between multiple facilities
  • Resolved all customer issues and any issues sales reps or managers may have
  • Politely assisted customers in person and via telephone
  • Recommended, selected, and helped locate and obtain out-of-stock products based on customer requests
  • Answered product questions with up-to-date knowledge of sales and store promotions
  • Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems

Office manager/Human resources/ Accounts payable/Accounts receivable

Gourmet Foods International
09.2016 - Current
  • Opening and establishing the company's last four divisional offices: Texas, Wisconsin, California, and North Carolina
  • Developing a team as well as individuals in their roles to cultivate an efficient and productive working environment
  • Supervising all day-to-day functions, including but not limited to transportation, shipping, receiving, customer service, HR, inventory control, and AR/AP
  • Creating and maintaining training documentation that is used throughout the entirety of the company
  • Managing and facilitating all new hires, terminations, and disciplinary action
  • Payroll
  • Addressing and solving any issues that arise during day-to-day operations

Customer service/ Inside sales

Gourmet Foods International
09.2014 - 09.2016
  • Managing multiple high-profile retail accounts
  • Creating/ maintaining multiple Excel spreadsheets daily
  • Promoting products as well as the company
  • Accounts payable and receivables
  • Answering an average of30 calls per day, addressing customer inquiries, solving problems, and providing current product information
  • Described products to customers and accurately explained details and care of merchandise
  • Assisted customers with food selection, inquiries, and order customization requests
  • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner
  • Served as the primary liaison between customers, management, and sales team
  • Helped drive sales goals and achieve monthly quotas

Product Specialist

Ashley Furniture Homestore
12.2011 - 09.2014
  • Assisted customers with product knowledge as well as purchases
  • Verify the information is correct, then key the sales order
  • Promoting the company by following up with previous customers, distributing flyers, and social networking
  • Maintaining a fun yet challenging work environment by planning team-building events each month
  • Working closely with team members to achieve higher goals and better understand everything we offer
  • Negotiating and overcoming objections given by the customer

Skills

  • Creative problem solver
  • Exceptional communication skills
  • Strong client relations
  • Floor set design expertise
  • Proficient with Microsoft suite
  • International sales support
  • Strategic sales knowledge
  • Multi-line phone talent
  • Filing and data archiving
  • Team building
  • Professional phone etiquette
  • Customer service-oriented
  • Excellent planner and coordinator
  • Works well under pressure
  • Accounting familiarity
  • Invoice processing
  • Microsoft Excel certified
  • Types60wpm
  • Office administration
  • Team leadership
  • Project management
  • Budget management
  • Schedule coordination
  • Vendor management
  • Office equipment maintenance
  • Event planning
  • Meeting facilitation
  • Staff supervision
  • Conflict resolution
  • Communication skills
  • Problem solving
  • Customer service
  • File organization
  • Office logistics
  • Report generation
  • Record keeping
  • Time management
  • Policy implementation
  • Microsoft office proficiency
  • Office supply management
  • Performance evaluation
  • Workflow optimization
  • Training coordination
  • Administrative support
  • Resource allocation
  • Expense tracking
  • Process improvement
  • Client interaction
  • Email management
  • Strategic planning
  • Professional development
  • Compliance management
  • Employee engagement
  • Office safety
  • Goal setting
  • Document management
  • Digital communication
  • Information management
  • Office culture promotion
  • Office management
  • Clear oral/written communication
  • Staff hiring
  • Human resources
  • Training and coaching

Timeline

Office manager/Human resources/ Accounts payable/Accounts receivable

Gourmet Foods International
09.2016 - Current

Customer service/ Inside sales

Gourmet Foods International
09.2014 - 09.2016

Product Specialist

Ashley Furniture Homestore
12.2011 - 09.2014

Ashley Furniture Homestore

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Katherine Cherry