Katherine Brady
Sherrills Ford
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
11
11
years of professional experience
Work History
Office Manager
Elite Towing and Recovery, LLC
05.2023 - Current
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
Front of House Manager
Johnny Brusco's Pizza
09.2021 - 04.2023
- Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
- Resolved guests complaints while maintaining positive customer environment.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Acted as the main point of contact for guest inquiries, addressing concerns promptly and professionally while maintaining a positive rapport with clientele.
- Trained new hires on company policies, procedure, s as well as proper food handling techniques which resulted in reduced turnover rates.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
Contract Auditor - Team Lead
Lyon Financial Svc
07.2018 - 06.2021
- Reviewed loan files for completeness, identified missing documentation and generated condition lists for applicants.
- Processed loans within various departments to achieve timely, accurate and fair proceedings.
- Provided quick turnaround times to maintain fast-paced schedule.
- Managed 50+ accounts, daily, by reviewing and updating any discrepancies.
- Supported continuous improvement initiatives by participating in internal training sessions, sharing knowledge and expertise with colleagues.
- Conducted in-depth research on industry best practices, incorporating relevant insights into the audit approach.
Consumer Direct Loan Processor
Howard Bank
09.2017 - 06.2018
- Manage pipeline of 30 loans.
- Interviewed clients regarding loan needs and financial histories and conveyed information regarding application processes.
- Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
- Handled any conditions sent from underwriting departments.
- Assessed customer account histories to determine previous compliance with payment plans and loan terms.
- Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories.
- Reviewed loan files for completeness, identified missing documentation and generated condition lists for applicants.
- Prepared documents for underwriting by verifying client income, credit reports and other information.
Enrollment & Certification Specialist
Karna
10.2014 - 09.2017
- Review, process and prepare non-cancer and cancer certifications for client review.
- Lead Benefit reconciliation initiative and expedited certification requests requiring 24 hour turn around.
- Point of contact between CDC client and member services representatives.
- Developed process improvement, to assist in efficiency and accuracy of certification workflow.
- Enrollment Specialist
- Review, process and recommend enrollment decisions for incoming enrollment applicants.
- Developed process improvement, to assist in efficiency and accuracy of enrollment workflow through error reporting.
Education
High School Diploma -
Continental Academy
Miami Lakes, FL12.2010
Skills
- Organization and Time management: Excellent
- Self-motivated professional: Excellent
- Written Communication: Excellent
- 50 WPM typing speed: Excellent
- Quality Assurance: Excellent
- Critical Thinking & Decision Making: Excellent
- Problem Solving: Excellent
- Leadership Skills: Very Good
- Microsoft Excel: Very Good
Timeline
Office Manager
Elite Towing and Recovery, LLC
05.2023 - Current
Front of House Manager
Johnny Brusco's Pizza
09.2021 - 04.2023
Contract Auditor - Team Lead
Lyon Financial Svc
07.2018 - 06.2021
Consumer Direct Loan Processor
Howard Bank
09.2017 - 06.2018
Enrollment & Certification Specialist
Karna
10.2014 - 09.2017
High School Diploma -
Continental Academy
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