KATHERINE BAUGHMAN
ZENITH INSURANCE CO.
CHARLOTTE
38
years of professional experience
Workers ’compensation claims supervisor with 30+ years of insurance industry expertise across multiple states (NC, SC, AL, GA, TN, VA, MS, KY, PA, NJ, TX & OK). Proven leader in building independent, ethical, and technically strong adjusters who deliver top-tier customer service. Skilled in strategic claims management, multi-jurisdictional supervision, and fostering client relationships with national accounts.
Work History
WORKERS' COMPENSATION CLAIMS SUPERVISOR
22 Years 9 Months- Supervise and mentor 4-8 WC examiners, balancing guidance for seasoned staff and skill-building for newer adjusters.
- Conduct file reviews, approve reserves and settlements, and guide investigation/settlement strategies.
- Coordinate continuing education and training for the department, lead AI testing for system enhancements with focus on claims vision.
- Liaise with underwriting, marketing, and safety departments to address customer loss trends, RTW programs, and risk mitigation.
- Lead claims reviews for national accounts, fostering client satisfaction and retention.
- Develop training plans for young claims professionals both Medical Only and Lost Time Examiner programs.
WC SUPERVISOR - NATIONAL AND INTERNATIONAL ACCOUNTS
3 Years- Directed 8-10 adjusters handling national & international WC claims; trained, audited reserves, and ensured compliance (including SARBOX, Graham Leach).
- Managed coverage issues, third-party actions, and Coverage B claims.
- Selected and contracted vendors for WC department.
- Played a key role in closing multiple claims offices during U.S. market exit, consolidating teams and workloads.
SENIOR WC CLAIMS HANDLER AND SUPERVISOR
4 Years- Promoted to supervisor within 10 months; led adjuster teams for national accounts.
- Conducted on-site investigations, catastrophic case management, mediations, hearings, and conferences across NC, SC, and TN.
- Set best practice standards, performed personnel reviews, trained new hires.
CLAIMS REPRESENTATIVE/WC CASE MANAGER
8 Years- Managed WC claims for national accounts, including TTD/TPD/PPD and death benefits, state form filing, mediations, and settlements.
- Early career experience included handling commercial and personal P&C claims (auto, homeowners, property, liability, cargo, BI).
- Leveraged liability expertise to identify and pursue subrogation recoveries.
Education
- Associate in Claims (AIC) Designation
- Adjusters License in NC, SC, GA, AL, TN, VA, MS.
Skills
Workers’ Compensation Claims Management
Multi-Line & Multi-Jurisdictional Experience
Coaching
Mentoring & Team Development
Adaptable and Flexible to new concepts
Customer Relationship Management Expert
Strategic Investigation & Settlement Planning
Reserve Auditing & Compliance Reporting
Continuing Education & Training Leadership
CUST
CHARLOTTE, NC 28203 704-576-4918 KATHYBAUGHMAN15@GMAIL.COM
Accomplishments
AI team lead for claims department development.
Timeline
WORKERS' COMPENSATION CLAIMS SUPERVISOR
ZENITH INSURANCE CO.
01.2004 - CurrentRead More
WC SUPERVISOR - NATIONAL AND INTERNATIONAL ACCOUNTS
ROYAL & SUN INSURANCE CO.
01.2001 - 01.2004Read More
SENIOR WC CLAIMS HANDLER AND SUPERVISOR
GAB ROBINS OF NORTH AMERICA
01.1997 - 01.2001Read More
CLAIMS REPRESENTATIVE/WC CASE MANAGER
LIBERTY MUTUAL INSURANCE CO.
01.1989 - 01.1997Read More
from Associate in Claims (AIC) Designation
Read More
Insurance Institute
from Adjusters License in NC, SC, GA, AL, TN, VA, MS.
Read More