Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Katherine Astraikis

Wilmington

Summary

Dynamic professional with extensive experience in customer service and employee management at Yellowstone National Park Lodges. Proven track record in resolving complaints and enhancing guest satisfaction. Skilled in cash handling accuracy and food safety compliance, consistently delivering exceptional results in fast-paced environments.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Assistant Front Office Manager

Yellowstone National Park Lodges-Xanterra
Canyon Village
04.2025 - Current
  • Resolved customer complaints through effective investigation and corrective measures
  • Monitored front desk staff performance to ensure compliance with company standards

Cafe Supervisor

Zion National Park - Xanterra
Zion
08.2023 - 12.2025
  • Supervised daily café operations to ensure efficient service and customer satisfaction
  • Ensured compliance with health and safety regulations for optimal café operation

Senior Guest Service Agent

Yellowstone National Park Lodges-Xanterra
Old Faithful
04.2024 - 03.2025
  • Welcomed guests upon arrival and shared information about hotel amenities and local attractions
  • Managed room assignments to maximize guest satisfaction

Assistant General Manager

Panera Bread
Charlotte
09.2018 - 08.2023
  • Oversaw daily store operations, including staff scheduling and supervision
  • Developed training program for drive-thru efficiency, implemented across multiple markets

Lead Cashier

Owen's Bagel & Deli
Charlotte
06.2017 - 09.2018
  • Trained new team members in cash register operation, stock procedures, and customer service standards
  • Resolved customer complaints efficiently while maintaining professionalism in difficult situations

Education

Some College (No Degree) - Kindergarten And Preschool Education

University of North Carolina At Charlotte
Charlotte, NC

Skills

  • Customer service
  • Cash register operation
  • Employee management
  • Cash handling accuracy
  • Food safety compliance

Certification

  • ServSafe Certified

References

References available upon request.

Timeline

Assistant Front Office Manager

Yellowstone National Park Lodges-Xanterra
04.2025 - Current

Senior Guest Service Agent

Yellowstone National Park Lodges-Xanterra
04.2024 - 03.2025

Cafe Supervisor

Zion National Park - Xanterra
08.2023 - 12.2025

Assistant General Manager

Panera Bread
09.2018 - 08.2023

Lead Cashier

Owen's Bagel & Deli
06.2017 - 09.2018

Some College (No Degree) - Kindergarten And Preschool Education

University of North Carolina At Charlotte

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Katherine Astraikis