Katelynn Stanhope

Experienced in managing workers’ compensation claims from initial report through resolution, ensuring compliance with state and federal regulations. Skilled in investigating workplace injuries, coordinating with medical providers, evaluating coverage, and determining claim validity. Proven ability to maintain accurate documentation, communicate effectively with all stakeholders, and negotiate settlements when appropriate. Demonstrated commitment to supporting injured workers while minimizing employer liability and ensuring timely, fair claim resolution.

Being a shift lead and server at a busy breakfast restaurant requires a unique blend of leadership, multitasking, and customer service skills. As an shift lead, I help oversee daily operations, support staff, handle scheduling, and ensure that both the front and back of house run smoothly. At the same time, working as a server means I'm on the floor taking orders, managing tables, and creating a positive dining experience for each guest. Dennys is fast-paced, with high volume and quick turnaround times, so staying organized and calm under pressure is key. Balancing these roles allows me to lead by example while staying closely connected to both the team and our customers.

Served as both Assistant Manager and Shift Lead at Subway, overseeing daily store operations, managing employee performance, and ensuring exceptional customer service. Responsibilities included supervising and training team members, coordinating shift schedules, and maintaining food safety and cleanliness standards. Handled cash management, inventory control, and supply ordering to support efficient business operations. Played a key role in resolving customer concerns, optimizing team productivity, and maintaining a positive, compliant, and fast-paced work environment.

Experienced Customer Service Representative with a background in mortgage servicing, providing exceptional support to homeowners by addressing inquiries, resolving payment issues, and guiding customers through loan servicing processes. Skilled in navigating complex account information, maintaining compliance with industry regulations, and delivering clear, empathetic communication in high-pressure situations. Proven ability to handle high call volumes while ensuring customer satisfaction and maintaining detailed records in CRM systems.