Katelyn Wiggins
Carolina East Medical Center
Cove City
1
Language
1
Certification
11
years of professional experience
Compassionate Patient Care Technician skilled in vital signs monitoring, wound care, and patient communication. Experienced in patient observation and cross-training, with strong capabilities in CPR and EKG interpretation. Committed to enhancing patient comfort and safety while supporting collaborative healthcare teams.
Work History
Patient Care Technician
3 Years 6 Months- Monitored vital signs and reported changes to nursing staff for timely intervention.
- Provided direct patient care, assisting with daily activities and comfort measures.
- Assisted in the preparation and transportation of patients for diagnostic tests and procedures.
- Ensured cleanliness and sanitation of patient areas, adhering to infection control protocols.
- Cross training and being a secretary, sitter, or transporter on days that are needed.
Eye Technician
2 Years 9 Months- Conducted comprehensive eye examinations to assess patients' visual health and identify potential issues.
- Collaborated with optometrists to develop treatment plans based on patient assessments.
- Assisted in fitting and adjusting eyewear, ensuring optimal comfort and accuracy for patients.
- Educated patients on proper contact lens care and eye health maintenance protocols.
Front Desk Receptionist
6 Months- Coordinated communication between patients and medical staff to enhance service delivery.
- Managed patient check-in and check-out processes efficiently.
- Scheduled appointments using electronic health record (EHR) systems effectively.
- Maintained accurate patient records while ensuring confidentiality and compliance with regulations.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
- Scheduled appointments accurately using reservation software, reducing conflicts or double bookings.
Front Desk Receptionist
9 Months- Led initiatives to streamline front desk operations, enhancing overall patient satisfaction scores.
- Developed improved scheduling protocols, reducing wait times for patients significantly.
- Mentored team members in customer service best practices to foster a positive office environment.
- Assisted in training new front desk staff on office protocols and procedures.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
Sales Associate
1 Year 2 Months- Assisted customers with product selection and provided knowledgeable recommendations.
- Implemented merchandising strategies to enhance product visibility and drive sales.
- Trained new team members on store procedures and customer service excellence.
- Maintained inventory accuracy through regular stock checks and effective organization.
- Monitored sales trends and provided feedback to improve product offerings and inventory levels.
- Resolved customer inquiries and complaints efficiently, ensuring a positive shopping experience.
Education
High School Diploma
EMT - Associates Degree of Nursing
Skills
PCT II
Vital signs monitoring
Patient observation
Blood glucose testing
Wound care
Patient Care Assistant
Transporting Patients
Specimen collection
Administrative support
EKG interpretation
CPR certification
EMT Certified
Cross Training
Secretary Skills
Certification
- NCPCT - Patient Care Technician
- EMT - Emergency Medical Technician
Languages
English
Timeline
Patient Care Technician
Carolina East Medical Center
02.2023 - CurrentRead More
Eye Technician
New Bern Family Eye Care
04.2020 - 01.2023Read More
Front Desk Receptionist
Dermatology Associates of Coastal Carolina
10.2019 - 04.2020Read More
Front Desk Receptionist
Carolina East Wound Center
01.2019 - 10.2019Read More
Sales Associate
Tractor Supply Company
11.2015 - 01.2017Read More
Craven Community College
EMT from Associates Degree of Nursing
Read More
West Craven High School
High School Diploma
Read More