Summary
Overview
Work History
Education
Skills
Timeline
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Katelyn Tyndall

Hope Mills

Summary

At Paradise Acres of Grays Creek, I excelled as a Front House Manager, seamlessly integrating guest relations and staff management to enhance dining experiences. My expertise in conflict resolution significantly improved service efficiency and customer satisfaction, fostering a positive and welcoming environment for both guests and team members.

Overview

3
3
years of professional experience

Work History

Front House Manager

Paradise Acres of Grays Creek
10.2021 - Current
  • Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
  • Resolved guests complaints while maintaining positive customer environment.
  • Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
  • Developed strong relationships with guests, ensuring a positive dining experience.
  • Manage reservations, special events, and private parties, ensuring seamless service and satisfaction for guests.
  • Strong customer service
  • Monitor cleanliness and organization of the front-of-house areas for a welcoming environment.

Education

Grays Creek High School
Hope Mills, NC
06.2022

Skills

  • Guest relations
  • Conflict resolution
  • Staff management
  • Training and mentoring
  • POS system operations
  • Employee scheduling
  • Reservation management
  • Customer service
  • Money handling

Timeline

Front House Manager

Paradise Acres of Grays Creek
10.2021 - Current

Grays Creek High School

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Katelyn Tyndall