Katelyn Tyndall
Hope Mills
Summary
At Paradise Acres of Grays Creek, I excelled as a Front House Manager, seamlessly integrating guest relations and staff management to enhance dining experiences. My expertise in conflict resolution significantly improved service efficiency and customer satisfaction, fostering a positive and welcoming environment for both guests and team members.
Overview
3
3
years of professional experience
Work History
Front House Manager
Paradise Acres of Grays Creek
Hope Mills, NC
10.2021 - Current
- Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
- Resolved guests complaints while maintaining positive customer environment.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Developed strong relationships with guests, ensuring a positive dining experience.
- Manage reservations, special events, and private parties, ensuring seamless service and satisfaction for guests.
- Strong customer service
- Monitor cleanliness and organization of the front-of-house areas for a welcoming environment.
Education
Grays Creek High School
Hope Mills, NC06.2022
Skills
- Guest relations
- Conflict resolution
- Staff management
- Training and mentoring
- POS system operations
- Employee scheduling
- Reservation management
- Customer service
- Money handling
Timeline
Front House Manager
Paradise Acres of Grays Creek
10.2021 - Current
Grays Creek High School