Summary
Overview
Work History
Education
Skills
Timeline
Generic

Katelyn Holtan

Waxhaw

Summary

Organized, dependable, and pays attention to details. Dedicated to strong customer service and problem-solving skills. Experienced in cash handling and efficiently resolving customer issues. Committed to enhancing customer satisfaction and team collaboration. Great at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

5
5
years of professional experience

Work History

Retail Sales Associate

Sierra Trading Post
Pineville, NC
04.2025 - Current
  • Operated POS system for transactions and returns efficiently.
  • Helped customers locate items and join reward programs.
  • Maintained organized merchandise displays.
  • Trained new employees in sales techniques and store procedures.
  • Stocked shelves efficiently and assisted in marking down products to optimize sales.

Sales Associate

Carowinds Amusement Park
Charlotte, NC
03.2025 - 01.2026
  • Greeting guests with a warm smile and resolving an issues guests may have.
  • Scanning park tickets or season passes and allowing guests in the park.
  • Provided support to guests in navigating the purchasing and renewal process for season passes and daily tickets, including add-on options.
  • Resolved issues impacting ticket sales and season pass operations.

Associate

Panera Bread
Indian Trail, NC
02.2024 - 03.2025
  • Processed customer orders efficiently at drive-thru and front-end cashier stations.
  • Maintained cleanliness and organization in front and back of house areas.
  • Facilitated food preparation processes for daily operations.
  • Executed sandwich and salad production with precision and efficiency.

Restaurant Hostess

701 Main Restuarant
Waxhaw, NC
05.2021 - 05.2023
  • Greeted and seated guests promptly, ensuring a welcoming first impression.
  • Managed reservation system to optimize seating efficiency during peak hours.
  • Coordinated with kitchen and service staff to ensure timely guest service.
  • Handled guest inquiries and complaints with professionalism.
  • Monitored dining area for cleanliness and readiness.
  • Supported restaurant workflow by bussing tables and assisting washing dishes thoroughly.

Education

High School Diploma -

Parkwood Highschool
Monroe, NC
06-2024

Skills

  • Customer service
  • Cash handling
  • Problem-solving
  • Teamwork and collaboration
  • Retail sales
  • Greeting guests
  • Cleanliness
  • Patience and empathy
  • Attention to details

Timeline

Retail Sales Associate

Sierra Trading Post
04.2025 - Current

Sales Associate

Carowinds Amusement Park
03.2025 - 01.2026

Associate

Panera Bread
02.2024 - 03.2025

Restaurant Hostess

701 Main Restuarant
05.2021 - 05.2023

High School Diploma -

Parkwood Highschool
Katelyn Holtan