Summary
Overview
Work History
Education
Skills
Timeline
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Katelyn Griggs

Hertford

Summary

Versatile and adaptable professional with a broad range of experience spanning multiple industries, including retail management, customer service, home health care, and teaching. Strong communication, problem-solving, and organizational abilities, with a proven track record of quickly learning new systems and contributing to team success. A quick thinker with a passion for personal and professional growth, seeking an opportunity to apply my varied experience and contribute to the continued success of a forward-thinking organization.

Overview

10
10
years of professional experience

Work History

Operations Manager

Petco Animal Supplies Stores Inc.
06.2023 - 05.2025
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Directed initiatives to improve work environment, company culture or overall business strategy.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Developed and maintained relationships with external vendors and suppliers.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Analyzed and reported on key performance metrics to senior management.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Assisted in recruiting, hiring and training of team members.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Reported issues to higher management with great detail.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Interacted well with customers to build connections and nurture relationships.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.

Preschool Teacher Leader

Hertford Baptist Preschool
10.2019 - 05.2023
  • Worked with teaching staff to evaluate individual progress and recommend appropriate learning plans.
  • Gave one-on-one attention to children while maintaining overall focus on entire group.
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Monitored students' academic, social, and emotional progress and recorded in individual files.
  • Applied play-based strategies to provide diverse approaches to learning.
  • Assisted and supervised up to 12 children through entire school day.
  • Maintained organized, fun and interactive classroom to help children feel safe.
  • Developed weekly lesson plans and activities to engage children and promote learning.
  • Allowed for ample outdoor discovery time in schedule each day.
  • Established positive communication with parents in daily conversation and formal conferences.
  • Planned and executed activities to stimulate physical, social and intellectual growth.
  • Developed innovative activities to engage young children in learning process.
  • Supported students in developing self-esteem and self-confidence.
  • Encouraged use of technology to support student learning.
  • Organized and supervised large and small group activities.
  • Protected children in-class, at recess and off-site with observational skills and positive reinforcement for good behavior.
  • Incorporated music, art and literature into curriculum.
  • Established positive relationships with students and families.
  • Monitored classroom to verify safe and secure environment.
  • Collaborated with teachers, parents and administrators to facilitate positive outcomes for students.
  • Helped new preschool children get used to classes by giving one-on-one support.

Certified Nursing Assistant

Home Health Aid
06.2015 - 03.2017
  • Assisted disabled clients to support independence and well-being.
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Provided mobility assistance such as walking and regular exercising.
  • Monitored client health by performing routine pulse, temperature and blood pressure checks.
  • Supported families through difficult times by offering emotional support and education on important care tasks.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Provided compassionate and patient-focused care to cultivate well-being.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.

Education

GED -

College of The Albemarle
Elizabeth City, NC
12-2014

Skills

  • Health and safety compliance
  • Production
  • Incidents management
  • Performance reporting
  • Cultural awareness
  • Onboarding and orientation
  • Marketing
  • Unsurpassed work ethic
  • Continuous improvements
  • Social skill building
  • Classroom management
  • Lesson planning
  • Social skills development
  • Conflict resolution techniques
  • Activity planning
  • Behavior management

Timeline

Operations Manager

Petco Animal Supplies Stores Inc.
06.2023 - 05.2025

Preschool Teacher Leader

Hertford Baptist Preschool
10.2019 - 05.2023

Certified Nursing Assistant

Home Health Aid
06.2015 - 03.2017

GED -

College of The Albemarle

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Katelyn Griggs