Katelyn Eliason
Boone
Summary
Dynamic professional with extensive experience in customer service and team leadership, notably at Panera Bread. Proven track record in enhancing operational efficiency and accuracy in cash handling. Skilled in staff training and fostering positive work environments, consistently achieving high levels of customer satisfaction through effective communication and problem-solving abilities.
Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant Manager
Panera Bread
06.2022 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
CNA
The Pines at Davidson
05.2020 - 08.2022
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
Customer Service Clerk
Harris Teeter
07.2017 - 08.2022
- Contributed to a positive work environment through effective communication and teamwork among colleagues.
- Helped a large volume of customers every day with a positive attitude and focus on customer satisfaction.
- Assisted in training new customer service clerks, sharing best practices, and providing guidance as needed.
- Issued receipts and processed refunds, credits, or exchanges.
Education
Bachelor of Administration - Healthcare Management
Appalachian State University
Boone, NC07-2025
High School Diploma -
Lake Noman High School
Mooresville, NC05-2020
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Staff training and development
Certification
- ServSafe Certification
- CNA license
Timeline
Assistant Manager
Panera Bread
06.2022 - Current
CNA
The Pines at Davidson
05.2020 - 08.2022
Customer Service Clerk
Harris Teeter
07.2017 - 08.2022
Bachelor of Administration - Healthcare Management
Appalachian State University
High School Diploma -
Lake Noman High School
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