Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Katelyn Blair

Kannapolis

Summary

Certified career professional with a strong background in problem solving, critical thinking and customer care. Known for reliability, adaptability, flexibility and willingness to learn and grow. I am committed to making a difference in clients lives while providing strong professional qualities such as communication and working in teams. My education at UNCC has prepared me for the legal field, in addition with my time as a certified pharmacist technician has prepared me for working in a professional setting.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Certified Pharmacy Technician

Truecare Pharmacy
01.2022 - Current
  • Managed prescription medication dispensing and ensured accuracy in all transactions.
  • Trained and mentored junior pharmacy technicians on best practices and procedures.
  • Collaborated with healthcare providers to resolve medication-related issues promptly.
  • Conducted regular audits of controlled substances to ensure compliance with regulatory standards.
  • Provided exceptional customer service by addressing patient inquiries and concerns effectively.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Increased customer satisfaction by delivering friendly, personalized service during transactions.
  • Worked to solve issues in an effective and timely manner

Customer Service Leader

Foodlion Grocery Store
03.2020 - 01.2022
  • Trained staff on customer service protocols and operational procedures.
  • Resolved customer inquiries, ensuring positive shopping experiences.
  • Utilized active listening skills to identify customer needs and provide appropriate solutions.
  • Greeted customers and listened closely to problems described to determine solutions.
  • Collaborated with team members to streamline checkout processes, enhancing efficiency.

Education

Bachelor of Arts - Criminal Justice

University of North Carolina At Charlotte
Charlotte
05-2025

Skills

  • Data entry
  • Attention to detail
  • Problem-solving skills
  • Customer service
  • Team collaboration
  • Empathy and patience
  • Multitasking and organization
  • Verbal and written communication
  • Records management
  • Document filing
  • Criminal law
  • Critical thinking

Certification

  • CPhT - Certified Pharmacy Technician

Timeline

Certified Pharmacy Technician

Truecare Pharmacy
01.2022 - Current

Customer Service Leader

Foodlion Grocery Store
03.2020 - 01.2022

Bachelor of Arts - Criminal Justice

University of North Carolina At Charlotte

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Katelyn Blair