Kate A. Phelps
Chocowinity
Summary
Business-driven and accomplished Relationship Manager always finding successful ways to acquire new clients, deepen existing client relationships and deliver exemplary service. A determined leader with over 26 years of banking experience.
Overview
27
27
years of professional experience
Work History
Director/Lead Commercial Relationship Manager
Wells Fargo Bank
07.2012 - 04.2024
- Develop, retain, and grow complex client relationships in eastern North Carolina.
- Understand full suite of complex solutions offered by Wells Fargo and provide comprehensive financial services to commercial customers primarily with annual sales from $10 million to $250 million.
- Maintain a diverse portfolio and solid understanding of clients’ businesses, strategic objectives, operational priorities, and financial positions.
- Maintain a solid understanding of relevant policies, procedures, and compliance requirements.
- Strategically collaborate and consult with peers and colleagues to grow client relationships, resolve client issues, and manage risk.
- Drive relationship planning for clients and prospects to maintain sales and pipeline disciplines.
- Help to conduct comprehensive financial analyses to identify opportunities for business expansion and risk mitigation.
- Proactively identify potential risks within client portfolios, implementing strategic measures to minimize losses.
- Maintain up-to-date knowledge of competitors' products.
- Partner with Portfolio Execution Specialist for loan closings, financial information collection and performance testing in a timely manner.
Business Banker/VP
Centura Bank/RBC Centura Bank
01.2000 - 06.2012
- Assist small size companies with deposits and loans.
- Maintain client relationships, promoting and selling lending and deposit products, and solving customer issues.
- Coordinate with various departments to ensure seamless delivery of banking services across all channels.
- Developed customized lending solutions to meet the unique needs of small businesses and entrepreneurs.
- Maintain comprehensive knowledge of banking products and services, ensuring accurate and informed recommendations for clients.
Branch Manager
Triangle Bank
06.1997 - 01.2000
- Responsible for managing the functions of a full service branch, including maintaining existing and developing new customer relationships, both personal and business.
- Lead by example and proactively build existing retail and business customer relationships and develop new consumer relationships.
- Manage and coach the branch sales team to effectively provide financial solutions to customers
- Hire and manage employees to maximize productivity while training staff on best practices and protocols.
- Comply with Bank security and operating policies and procedures, as well as compliance regulations including KYC, OFAC, CIP, and Information Security policies and procedures.
- Ensures that dual control is in place for all vaults/safes containing cash/negotiables.
Education
Bachelor of Science - Cognitive Studies/Psychology
Vanderbilt University
Nashville, TN05.1997
Skills
- Business Development
- People Management
- Strategies and goals
- Time Management
- Teamwork and Collaboration
- Communication
Volunteer Work
- Local Advisory Board for Boys & Girls Club of Coastal Plains
- Foundation Board for Beaufort County Community College
- Board for Beaufort County Committee of 100
Timeline
Director/Lead Commercial Relationship Manager
Wells Fargo Bank
07.2012 - 04.2024
Business Banker/VP
Centura Bank/RBC Centura Bank
01.2000 - 06.2012
Branch Manager
Triangle Bank
06.1997 - 01.2000
Bachelor of Science - Cognitive Studies/Psychology
Vanderbilt University
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