Kate Wagner
Wilmington
Summary
Developed exceptional customer service and communication skills in dynamic and fast-paced hospitality environment. Excel at managing guest interactions and ensuring seamless operations while maintaining welcoming atmosphere. Seeking to transition into new field where these transferable skills can contribute to team success and customer satisfaction.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Lifeguard
Sunshine Harbor Property Association
06.2015 - 08.2025
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
- Attentively monitored swimmers to identify distress.
- Prevented accidents through regular equipment inspections and maintenance.
- Observed weather and water conditions and alerted visitors to potential dangers, storms, and rip currents.
Restaurant Hostess
The Warfside
09.2019 - 11.2020
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Aquarium Worker
Jenkinson's Aquarium
08.2013 - 06.2017
- Followed instructions and procedures to complete assigned tasks.
- Educated the public about the animals located in the aquarium as well as gave educational tours.
- Scuba dove in tanks in order to clean them.
- Gave informal talks to the public about ocean conservation and what they can do to help.
- Completed various outreach programs located around New Jersey.
Education
Associate of Science - Communications
Ocean County College
Toms River, NJ05-2025
Skills
- Strong communicator
- Lifeguard certification
- CPR and AED training
- CPR certified
- Effective problem-solver
- Leadership qualities
- Patience and empathy
- Underwater navigation
- Customer service
- Team collaboration
- Effective time management
Certification
- Child and Baby First Aid/CPR/AED – American Red Cross.
- Lifeguarding Certification - American Red Cross.
- First Aid Certification - American Heart Association.
- Open Water Diver (OWD) - Professional Association of Diving Instructors.
Timeline
Restaurant Hostess
The Warfside
09.2019 - 11.2020
Lifeguard
Sunshine Harbor Property Association
06.2015 - 08.2025
Aquarium Worker
Jenkinson's Aquarium
08.2013 - 06.2017
Associate of Science - Communications
Ocean County College
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